Product SiteDocumentation Site

⁠Chapter 3. User Management

3.1. Creating User Accounts
3.2. Enabling/Disabling User Accounts
3.3. Deleting User Accounts
3.4. User Signup
3.5. Forgot Password and Reset Password
3.6. Impersonating a user
3.7. Changing Password
3.8. Pruning User Accounts
3.9. Authorization and Access Levels
3.10. Auto Creation of Accounts on Login
3.11. User Preferences
3.12. User Profiles

⁠3.1. Creating User Accounts

In MantisBT, there is no limit on the number of user accounts that can be created. Typically, installations with thousands of users tend to have a limited number of users that have access level above REPORTER.
By default users with ADMINISTRATOR access level have access to create new user accounts. The steps to do that are:
  • Click "Manage" on Main Menu.
  • Click "Users" (if not selected by default).
  • Click "Create New Account" button just below the alphabet key.
  • Enter user name, email address, global access level (more details about access levels later). Other fields are optional.
  • Click "Create Users".
Creating a user triggers the following actions:
  • Creating a user in the database.
  • If email notifications ($g_enable_email_notification) is set to ON, then the user will receive an email allowing them to activate their account and set their password. Otherwise, the account will be created with a blank password.
  • If email notifications ($g_enable_email_notification) is set to ON, users with access level of $g_notify_new_user_created_threshold_min and above will get a notification that a user account has been created. Information about the user like user name, email address, IP address are included in the email notification.
When the 'Protected' flag is set on a user account, it indicates that the account is a shared account (e.g. demo account) and hence users logged using such account will not be allowed to change account preferences and profile information.
The anonymous user account specified with the $g_anonymous_account option will always be treated as a protected user account. When you are creating the anonymous user account, the 'Protected' flag is essentially ignored because the anonymous user is always treated as a protected user.