Search found 25 matches

by wdolson
Aug 10, 2020 3:29 am
Forum: General Discussion
Topic: New Issue Reporting Issue Number Incrementing by 10
Replies: 5
Views: 2767

Re: New Issue Reporting Issue Number Incrementing by 10

I contacted my web host provider. They set their database server to increment ids by 10 and they aren't going to change it. Is there any way to override the use of the auto index done by the database server?
by wdolson
Mar 12, 2020 7:31 pm
Forum: General Discussion
Topic: New Issue Reporting Issue Number Incrementing by 10
Replies: 5
Views: 2767

Re: New Issue Reporting Issue Number Incrementing by 10

I've combed through the database and didn't find any field that could be that. I think it's in a php field somewhere. We didn't make any changes to the database except upgrade it to the new version, but we did jump from a 1.x to 2.16, which is a fairly major upgrade.
by wdolson
Mar 11, 2020 2:22 am
Forum: General Discussion
Topic: New Issue Reporting Issue Number Incrementing by 10
Replies: 5
Views: 2767

New Issue Reporting Issue Number Incrementing by 10

We had a problem with our old Mantis installation and had to move severs. I upgraded us to 2.16.0 while I was at it. It sat there for a while unused while my manager talked about moving it back to the old server, but we ended up putting this installation into service yesterday. When I added the firs...
by wdolson
Aug 08, 2018 3:18 pm
Forum: Help
Topic: INTERNAL APPLICATION ERROR for My View and View Issues pages
Replies: 9
Views: 4211

Re: INTERNAL APPLICATION ERROR for My View and View Issues pages

Create a file test.php with the following content and place it in the folder where you have installed Mantis <?php $json = '{"a":1,"b":2}'; var_dump(json_decode($json)); What do you get when running http://<yourMantusURL>/test.php I get: object(stdClass)#1 (2) { ["a"]=> int(1) ["b"]=> int(2) }
by wdolson
Aug 07, 2018 7:33 pm
Forum: Help
Topic: INTERNAL APPLICATION ERROR for My View and View Issues pages
Replies: 9
Views: 4211

Re: INTERNAL APPLICATION ERROR for My View and View Issues pages

I'm a programmer, but mostly C++ in Windows and embedded systems. I can sort of figure out PHP looking it over, but I don't understand it well enough to make anything more than minor tweaks. Tech support from my host provider said JSON is turned on with PHP. Is the recommended install some kind of p...
by wdolson
Aug 06, 2018 9:09 pm
Forum: Help
Topic: INTERNAL APPLICATION ERROR for My View and View Issues pages
Replies: 9
Views: 4211

Re: INTERNAL APPLICATION ERROR for My View and View Issues pages

I'm having the same problem, but I'm on a shared server through a web hosting service. We were using 1.15.0 on another server, but another group in the company needed to update to PHP 7 and that version quit working. When we tried to update to 2.14.0 with PHP 7, we ran into problems there too. We go...
by wdolson
Jun 05, 2018 3:51 am
Forum: General Discussion
Topic: Unable to Upgrade
Replies: 4
Views: 2347

Re: Unable to Upgrade

I changed mysql to mysqli. In the new installation attempt it didn't appear to do anything. When I changed it with the old installation and ran check.php again, I got the report at the bottom of the page. It looks like the character set in the database got changed somehow. Do I need to change the da...
by wdolson
Jun 05, 2018 1:22 am
Forum: General Discussion
Topic: Unable to Upgrade
Replies: 4
Views: 2347

Re: Unable to Upgrade

It looks like they shut off mysql support when they upgraded PHP

Database type is supported by the version of PHP installed on this server
The current database type is set to mysql. The version of PHP installed on this server does not have support for this database type.
by wdolson
Jun 04, 2018 8:34 pm
Forum: General Discussion
Topic: Unable to Upgrade
Replies: 4
Views: 2347

Unable to Upgrade

We've been running an older version of Mantis. The old version is in Mantis1_2_15, but I think we upgraded to a 1.3.x version. Most of the files in the version we've been using are dated 11/19/2016. Anyway another app running on the same server needed PHP 7 and Mantis quit working shortly after they...
by wdolson
Jun 07, 2017 2:33 am
Forum: Help
Topic: Change Status To Field Missing
Replies: 2
Views: 2980

Re: Change Status To Field Missing

Sorry for being a bit clueless on the details. I admined a Mantis installation back around 2009, but haven't done much more than be a user until this last week when I was asked to fix this problem. Looking at the Workflow Transistions was it. For that project they were a mess and nothing like the ot...
by wdolson
Jun 02, 2017 9:37 pm
Forum: Help
Topic: Change Status To Field Missing
Replies: 2
Views: 2980

Change Status To Field Missing

We had to reinstall Mantis a couple of months ago. I can't find the version number, but I think it was whatever was current in March or April this year. The footer does include 2017 in the copyright. I just noticed today that for 3 of the 4 projects in our Mantis configuration have the Change Status...
by wdolson
Dec 20, 2016 4:05 am
Forum: Help
Topic: You cannot move an issue out of this status
Replies: 4
Views: 3792

Re: You cannot move an issue out of this status

It's been several years since I did any configuration. I thought this was the default, but it looks like it got erased when we rebuilt the installation.

I reset and it works now.

Thanks!
by wdolson
Dec 20, 2016 3:40 am
Forum: Help
Topic: You cannot move an issue out of this status
Replies: 4
Views: 3792

Re: You cannot move an issue out of this status

Here is the Workflow and Access levels.
2016-12-20_Screenshot_7.jpg
2016-12-20_Screenshot_7.jpg (157.07 KiB) Viewed 3783 times
by wdolson
Dec 19, 2016 10:16 pm
Forum: Help
Topic: You cannot move an issue out of this status
Replies: 4
Views: 3792

You cannot move an issue out of this status

We are using Mantis 1.2.15. We tried updating to the latest version but it was very slow and my manager decided to stick with 1.2.15 as it was burning a lot of time trying to get the newer version working. Mantis was down for a while because our host provider shut down the site due to hackers hijack...
by wdolson
Jan 23, 2014 12:12 am
Forum: Help
Topic: Lost Formatting
Replies: 8
Views: 7026

Re: Lost Formatting

I don't have access above the Mantis sub-directory, but I'll ask for this info.

Bill