Mantis Bug Tracker - Forums

Hi Atrol,

I also had the same problem as with smallerik but after studying this post still my same issue has not been resolved.

So can you please send me the right screen shot of configuration of this Email Notification.

Thanks in advance.

Hello all,

Kindly please check my issue and please reply as soon as possible on urgent basis.

Actually there is a problem regarding "Notes" which automatically created and mail has been dropped regarding same on my support email id.

When client raise some issue from their email on my support ...

Hi SL-Gundam,

Please kindly look into following points in which i am facing the problem using Email Reporting Plugin:

1. Notes problem: As said before automatically notes are being added to my issue and in emails also after every 5 minutes new mail is coming for same ticket.

2. Issue ...

Ok.. I understand that thanks.

But why continually after every 5 minutes note is being added in my issue ticket and i get the email of same on my support email id. You can check this below ticket of the same.

I have set my cron job for 5 minutes but why i am getting notes email on my same issue ...

Hi SL-Gundam,

Thanks for your replies :) . All my problems with Email Reporting Plugin has been resolved.

The main problem is related to my Cron Jobs URL. Which i have corrected after asking my Server person.

But can you please tell me that can it be possible that only one mail which is a ticket ...

Hi SL-Gundam,

My issue regarding automatic ticket creation has been resolved . Actually there is a mistake in my URL which i am setting in Cron Jobs.

My Server person has talked to me and they asked to correct the URL and set the cron jobs to 15 mins. And put "No" to "Block this script from ...

Hi SL-Gundam,

Kindly you please check this Mailbox configuration below might i have configured it wrong:

array (
0 =>
array (
'enabled' => true,
'description' => '',
'mailbox_type' => 'POP3',
'hostname' => 'MY HOST NAME',
'port' => '',
'encryption' => 'SSL',
'erp_username' => 'support ...

Hi

Same thing happens sir i.e. automatic ticket does not create when i set this

*/5 * * * * /opt/php52/bin/php /home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php

Hi SL-Gundam,

Thanks for the reply but still my bug_report_mail.php is not running automatically through cron jobs.

I hav change the URL from

/opt/php52/bin/php-cgi -q /home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php

to

http://adroitsystems.in ...

Hi

Can you please tell me where to create this mantisemailcheck.sh file

Hi there..

Kindly please answer me as soon as possible.

Helloo..

Kindly please answer my simple question...

I have set the Cron Job for every minute in my Cpanel for "bug_report_mail.php" as follows:

/opt/php52/bin/php-cgi -q /home/username/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php

And put configuration option in ...

Hi

When i put

Block this script from running via a webserver (recommended = "Yes") to No

And run the "bug_report_mail.php" file in browser then i get this error:

-----------------
Mailbox: Gmail test
Message: Mail debug directory does not exist or is not writable.


Mailbox: Gmail test
Message ...

Hi,

Kindly please answer me for my issue.
Actually I have installed EmailReporting plugin in mantis and uploaded all this on my server(http://adroitsystems.in/client/mantisbt).

Set everything in "Manage Configuration Options" and "Manage Mailboxes" and set the cron job into my panel too using url ...