Search found 14 matches

by sonam
12 Mar 2015, 11:32
Forum: General Discussion
Topic: Email Notifications are reaching all members in the project
Replies: 14
Views: 30386

Re: Email Notifications are reaching all members in the proj

Hi Atrol,

I also had the same problem as with smallerik but after studying this post still my same issue has not been resolved.

So can you please send me the right screen shot of configuration of this Email Notification.

Thanks in advance.
by sonam
19 Jan 2015, 05:47
Forum: EmailReporting
Topic: Stop auto emails regarding Notes added in Issue
Replies: 1
Views: 3798

Stop auto emails regarding Notes added in Issue

Hello all, Kindly please check my issue and please reply as soon as possible on urgent basis. Actually there is a problem regarding "Notes" which automatically created and mail has been dropped regarding same on my support email id. When client raise some issue from their email on my suppo...
by sonam
24 Nov 2014, 13:18
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi SL-Gundam, Please kindly look into following points in which i am facing the problem using Email Reporting Plugin: 1. Notes problem: As said before automatically notes are being added to my issue and in emails also after every 5 minutes new mail is coming for same ticket. 2. Issue automatically g...
by sonam
24 Nov 2014, 08:59
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Ok.. I understand that thanks. But why continually after every 5 minutes note is being added in my issue ticket and i get the email of same on my support email id. You can check this below ticket of the same. I have set my cron job for 5 minutes but why i am getting notes email on my same issue tick...
by sonam
22 Nov 2014, 11:18
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi SL-Gundam, Thanks for your replies :) . All my problems with Email Reporting Plugin has been resolved. The main problem is related to my Cron Jobs URL. Which i have corrected after asking my Server person. But can you please tell me that can it be possible that only one mail which is a ticket or ...
by sonam
07 Nov 2014, 12:07
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi SL-Gundam, My issue regarding automatic ticket creation has been resolved . Actually there is a mistake in my URL which i am setting in Cron Jobs. My Server person has talked to me and they asked to correct the URL and set the cron jobs to 15 mins. And put "No" to "Block this scrip...
by sonam
06 Nov 2014, 06:48
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi SL-Gundam, Kindly you please check this Mailbox configuration below might i have configured it wrong: array ( 0 => array ( 'enabled' => true, 'description' => '', 'mailbox_type' => 'POP3', 'hostname' => 'MY HOST NAME', 'port' => '', 'encryption' => 'SSL', 'erp_username' => 'support@adroitsystems....
by sonam
06 Nov 2014, 06:35
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi

Same thing happens sir i.e. automatic ticket does not create when i set this

*/5 * * * * /opt/php52/bin/php /home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php
by sonam
05 Nov 2014, 13:06
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi SL-Gundam, Thanks for the reply but still my bug_report_mail.php is not running automatically through cron jobs. I hav change the URL from /opt/php52/bin/php-cgi -q /home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php to http://adroitsystems.in/client/mant...
by sonam
04 Oct 2014, 12:18
Forum: EmailReporting
Topic: Email Reporting Plugin Setup HOWTO
Replies: 48
Views: 66809

Re: Email Reporting Plugin Setup HOWTO

Hi

Can you please tell me where to create this mantisemailcheck.sh file
by sonam
04 Oct 2014, 12:13
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Hi there..

Kindly please answer me as soon as possible.
by sonam
04 Oct 2014, 11:01
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Re: Automatic ticket is not generating after getting a mail

Helloo.. Kindly please answer my simple question... I have set the Cron Job for every minute in my Cpanel for "bug_report_mail.php" as follows: /opt/php52/bin/php-cgi -q /home/username/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php And put configuration opti...
by sonam
01 Oct 2014, 12:48
Forum: EmailReporting
Topic: Email Reporting Plugin Setup HOWTO
Replies: 48
Views: 66809

Re: Email Reporting Plugin Setup HOWTO

Hi When i put Block this script from running via a webserver (recommended = "Yes") to No And run the "bug_report_mail.php" file in browser then i get this error: ----------------- Mailbox: Gmail test Message: Mail debug directory does not exist or is not writable. Mailbox: Gmail ...
by sonam
01 Oct 2014, 12:39
Forum: EmailReporting
Topic: Automatic ticket is not generating after getting a mail
Replies: 17
Views: 25852

Automatic ticket is not generating after getting a mail

Hi, Kindly please answer me for my issue. Actually I have installed EmailReporting plugin in mantis and uploaded all this on my server(http://adroitsystems.in/client/mantisbt). Set everything in "Manage Configuration Options" and "Manage Mailboxes" and set the cron job into my pa...