Email Notifications are reaching all members in the project

[smallerik]

I am new bee to mantis. Earlier emails doesn't work properly, but some how through this forum i solved that issue . But now iam facing another

issue. When ever reporter'x' raised a bug to developer'x'/updater'x' then emails should be received to that particular 'x' reporter,'x' updater,manager

& administrator. but now its reaching to all reporters,updaters who are all involved in that project . i need to close this issue ASAP, so seeking

for your help guys . please help me in this ASAP . Thank You in advance .

[atrol]

Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"

[smallerik]

Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"

Hi Atrol,

Thanks for prompt reply. I tried that, but i couldn't understand which checkbox will satisfy my requirement exactly . Its reaching all members in that project. It should not be done, instead it should send mail to that particular xyz reporter & updater only. how to set this on email notifications page? can you pls take me in brief. Thank You in advance

[atrol]

Are there any enabled checkboxes below "Access Levels"?
Did you any email related customizaions in config_inc.php?

[smallerik]

Are there any enabled checkboxes below "Access Levels"?
Did you any email related customizaions in config_inc.php?

Hi Atrol,

Yes, there are some checkboxes enabled in Access Levels page. And more over i made some customization in config_inc.php like below..
$g_allow_file_upload = ON;
$g_enable_email_notification = ON;
$g_send_reset_password = ON;
$g_phpMailer_method = 2;
$g_smtp_host = 'smtp.mycompany.com';
$g_news_enabled = OFF;
$g_email_receive_own = ON;
$g_smtp_port = 25;


Did i went something wrong? checkboxes are enabled according to our requirement. Pls find the below screenshots to view the checkboxes configuration. Please help me out in fixing this issue. Thanks in advance.

1

03-10-2012 10-40-08.png (49.42 KiB) Viewed 37288 times

2

03-10-2012 10-40-42.png (46.5 KiB) Viewed 37288 times

[atrol]

This is what I asked for

Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"

Your screenshots show page "Manage" > "Manage Configuration" > " Workflow Thresholds"

[smallerik]

This is what I asked for

Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"

Your screenshots show page "Manage" > "Manage Configuration" > " Workflow Thresholds"

Oh i got it Atrol. Sorry for wrong posts. Please find the screenshots of email notifications below.

[atrol]

You get what you configured
Seems that the UI is not clear enough.

Let me explain the row "E-Mail on Change of Handler"
Whenever an issue is assigned to another user (= Change of Handler) E-mails are sent to the "User who reported issue", the "User who is handling the issue", all "Users who added Bugnotes" to this specific issue.

Now to the "Access Levels" section which seems to lead to confusion.
Whenever any issue is assigned to another user, every user with access level reporter or updater or manager or administrator gets E-mail

[smallerik]

You get what you configured
Seems that the UI is not clear enough.

Let me explain the row "E-Mail on Change of Handler"
Whenever an issue is assigned to another user (= Change of Handler) E-mails are sent to the "User who reported issue", the "User who is handling the issue", all "Users who added Bugnotes" to this specific issue.

Now to the "Access Levels" section which seems to lead to confusion.
Whenever any issue is assigned to another user, every user with access level reporter or updater or manager or administrator gets E-mail

Hi Atrol,

I understood that i made a blunder mistake . As i am a trainee & got this supporting project initially, i got confused with this terminology . I would not have done this if i get KT on this..but now i understood little bit . Thanks for your detailed explanation & sorry for the wrong markings . So if i uncheck the email on change of handler options, then people who are involved in that project wont get any mails..right? if possible can you send the right screen shot configuration that i need to do. Thanks in advance

[smallerik]

Hi Atrol,

I understood clearly now. I fixed it now..Thanks for your detailed explanation. Thank You very much

[sonam]

Hi Atrol,

I also had the same problem as with smallerik but after studying this post still my same issue has not been resolved.

So can you please send me the right screen shot of configuration of this Email Notification.

Thanks in advance.

[atrol]

disable all entries where background color is blue in screenshot from smallerik

[saiprithipa]

Hi,

Initially when I did the correct mail config, I used to be able to get mails from mantis including reset password mails for new users and mails on issue handling.
But currently, I am not receiving any mails at all.

My config:

$g_allow_signup = ON; # allows the users to sign up for a new account
$g_enable_email_notification = ON; # //enables the email messages
$g_send_reset_password = ON;
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.gmail.com';
$g_smtp_connection_mode = 'tls';
$g_smtp_port = 587;
$g_smtp_username = '*******'; //replace it with your gmail address
$g_smtp_password = '******'; //replace it with your gmail password
$g_administrator_email = '****'; # //this will be your administrator email address
$g_email_send_using_cronjob = OFF;


Actually noticed now that an issue that was updated a month back, the mail on that issue is reaching now.

Would greatly appreciate if somebody can help me on this.
Thanks,

[AlexeiK]

saiprithipa
i had this bug

in mantis_email_table

i found row with email='null'
and thats why nobody can recieve emails.
after truncating it works well.

sorry it wasnot a null, it was "root@localhost" email which doesnt exists and email subsystem cant work with it.

[tiago_rocha]

where did you find this?