Search found 11 matches

by myroullad
Jun 26, 2018 3:58 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

Re: no one can repoen an issue

thank you very much for you time. We will give it a try and let you know!
by myroullad
Jun 21, 2018 6:51 am
Forum: General Discussion
Topic: Reporter cannot close issue for specific projects
Replies: 8
Views: 952

Re: Reporter cannot close issue for specific projects

I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.
by myroullad
Jun 21, 2018 6:49 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

Re: no one can repoen an issue

I believe I found the reason this happens! if you try to reopen an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to reopen it.
by myroullad
Jun 15, 2018 8:20 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

Re: no one can repoen an issue

private
by myroullad
Jun 14, 2018 6:41 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

Re: no one can repoen an issue

The screenshot was from the specific project.
The behavior is the same though for all projects.
by myroullad
Jun 14, 2018 3:34 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

Re: no one can repoen an issue

I apologize. It seems that only reporters are not able to reopen an issue.
Our version is 2.14.0
We did not change any source of Mantis and no plug ins were added.
by myroullad
Jun 13, 2018 8:22 am
Forum: General Discussion
Topic: Reporter cannot close issue for specific projects
Replies: 8
Views: 952

Re: Reporter cannot close issue for specific projects

In our case, not even the user who opened the specific issue can close it.
by myroullad
Jun 13, 2018 6:08 am
Forum: General Discussion
Topic: Reporter cannot close issue for specific projects
Replies: 8
Views: 952

Re: Reporter cannot close issue for specific projects

Thank you for your reply.
It is already checked (see attachment) but still doesn't work
by myroullad
Jun 13, 2018 6:05 am
Forum: General Discussion
Topic: no one can repoen an issue
Replies: 10
Views: 1085

no one can repoen an issue

For some reason no user is allowed to reopen an issue.They get a message saying "access denied". I believe our settings are correct (see attachment)
by myroullad
Jun 13, 2018 4:57 am
Forum: General Discussion
Topic: Reporter cannot close issue for specific projects
Replies: 8
Views: 952

Reporter cannot close issue for specific projects

Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?