Reporter cannot close issue for specific projects

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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Reporter cannot close issue for specific projects

Post by myroullad » Jun 13, 2018 4:57 am

Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?

atrol
Site Admin
Posts: 7394
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol » Jun 13, 2018 5:14 am

Choose the project from the project selection list
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"
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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad » Jun 13, 2018 6:08 am

Thank you for your reply.
It is already checked (see attachment) but still doesn't work
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atrol
Site Admin
Posts: 7394
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol » Jun 13, 2018 6:29 am

Maybe there is some misunderstanding.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad » Jun 13, 2018 8:22 am

In our case, not even the user who opened the specific issue can close it.

atrol
Site Admin
Posts: 7394
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol » Jun 13, 2018 8:35 am

Which Mantis version do you use?
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad » Jun 15, 2018 7:10 am

2.14.0

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad » Jun 21, 2018 6:51 am

I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.

atrol
Site Admin
Posts: 7394
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol » Jun 21, 2018 7:05 am

myroullad wrote:
Jun 21, 2018 6:51 am
If you do not enter a comment then it allows you to close it.
OK, so the comment seems to be the root cause for both of your issues viewtopic.php?f=2&t=25654
Please use Search before posting and read the Manual

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