Search found 11 matches

by ankushar
12 Nov 2024, 15:17
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Thankyou!

I will test this and will get back to you

Thanks
by ankushar
12 Nov 2024, 09:13
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi

It will be very helpful if you can add that for the notification

:- When we fill a survey, nobody gets notified, is there a way we can notify users based on the certain access level , for example administrator

We are able to test the surveys , we can test this as well if it is possible to add ...
by ankushar
04 Nov 2024, 14:34
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi , it worked

The survey looks great

The manage_survey_page.php , there was a type the file it was trying to fetch was manage_Surevy_page.php however under the directory syntax was was in small s that is manage_survey_page.php, we renamed it with capital 'S' and we can check the survey results ...
by ankushar
04 Nov 2024, 14:28
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Whenever filling the survey , not getting a response for that on email or on the ticket tool
Tried to uninstall and reinstall the plugin
by ankushar
04 Nov 2024, 13:54
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi Team

Thanks for the quick response and making the plugin available so quickly

As suggested , we installed a new lab setup and installed the survey plugin

I am able to get the email and the survey email

I am still testing various scenarios with it

But when i click on survey on mantis i see ...
by ankushar
30 Oct 2024, 11:28
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi Team

Under manage configurations i find that

I find this on portal

Not sure if i can remove it as it is our production server and after removing if it will be available again under Available Plugins




The Plugins in the list below are registered, but their source code could not be found in ...
by ankushar
29 Oct 2024, 16:54
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Also whenever a customer replies on email for the ticket , it does not get attached to the ticket , if we can get this functionality, then whenever the customer will fill a survey it will also get attached to the ticket

may be both features can be merged and will be great user experience

Just a ...
by ankushar
29 Oct 2024, 09:43
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi Team

Thanks for your suport

Can you guide me on How do we create a Plugin , is this possible to do it from application or we have to do it on the server itself
Are there any steps or documentation regarding that

I can try and test at my end

Thanks
by ankushar
29 Oct 2024, 06:46
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Thanks a lot for coming back , Any estimated idea like how long it will take for this feature to roll out
And is there any specific version on which this feature will be supported

Thanks
by ankushar
27 Oct 2024, 13:42
Forum: Help
Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Replies: 18
Views: 17996

SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

Hi Team

I am new to the Mantis tool and i have been assigned a task to find out how can we send a feedback survey link to a customer who opened the ticket on Mantis

I am trying to find out if we can add a script with a survey link in the existing email template where the users get notified after ...