Thankyou!
I will test this and will get back to you
Thanks
Search found 11 matches
- 12 Nov 2024, 15:17
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
- 12 Nov 2024, 09:13
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi
It will be very helpful if you can add that for the notification
:- When we fill a survey, nobody gets notified, is there a way we can notify users based on the certain access level , for example administrator
We are able to test the surveys , we can test this as well if it is possible to add ...
It will be very helpful if you can add that for the notification
:- When we fill a survey, nobody gets notified, is there a way we can notify users based on the certain access level , for example administrator
We are able to test the surveys , we can test this as well if it is possible to add ...
- 12 Nov 2024, 09:11
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
- 04 Nov 2024, 14:34
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi , it worked
The survey looks great
The manage_survey_page.php , there was a type the file it was trying to fetch was manage_Surevy_page.php however under the directory syntax was was in small s that is manage_survey_page.php, we renamed it with capital 'S' and we can check the survey results ...
The survey looks great
The manage_survey_page.php , there was a type the file it was trying to fetch was manage_Surevy_page.php however under the directory syntax was was in small s that is manage_survey_page.php, we renamed it with capital 'S' and we can check the survey results ...
- 04 Nov 2024, 14:28
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Whenever filling the survey , not getting a response for that on email or on the ticket tool
Tried to uninstall and reinstall the plugin
Tried to uninstall and reinstall the plugin
- 04 Nov 2024, 13:54
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi Team
Thanks for the quick response and making the plugin available so quickly
As suggested , we installed a new lab setup and installed the survey plugin
I am able to get the email and the survey email
I am still testing various scenarios with it
But when i click on survey on mantis i see ...
Thanks for the quick response and making the plugin available so quickly
As suggested , we installed a new lab setup and installed the survey plugin
I am able to get the email and the survey email
I am still testing various scenarios with it
But when i click on survey on mantis i see ...
- 30 Oct 2024, 11:28
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi Team
Under manage configurations i find that
I find this on portal
Not sure if i can remove it as it is our production server and after removing if it will be available again under Available Plugins
The Plugins in the list below are registered, but their source code could not be found in ...
Under manage configurations i find that
I find this on portal
Not sure if i can remove it as it is our production server and after removing if it will be available again under Available Plugins
The Plugins in the list below are registered, but their source code could not be found in ...
- 29 Oct 2024, 16:54
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Also whenever a customer replies on email for the ticket , it does not get attached to the ticket , if we can get this functionality, then whenever the customer will fill a survey it will also get attached to the ticket
may be both features can be merged and will be great user experience
Just a ...
may be both features can be merged and will be great user experience
Just a ...
- 29 Oct 2024, 09:43
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi Team
Thanks for your suport
Can you guide me on How do we create a Plugin , is this possible to do it from application or we have to do it on the server itself
Are there any steps or documentation regarding that
I can try and test at my end
Thanks
Thanks for your suport
Can you guide me on How do we create a Plugin , is this possible to do it from application or we have to do it on the server itself
Are there any steps or documentation regarding that
I can try and test at my end
Thanks
- 29 Oct 2024, 06:46
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
Re: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Thanks a lot for coming back , Any estimated idea like how long it will take for this feature to roll out
And is there any specific version on which this feature will be supported
Thanks
And is there any specific version on which this feature will be supported
Thanks
- 27 Oct 2024, 13:42
- Forum: Help
- Topic: SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
- Replies: 18
- Views: 17996
SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED
Hi Team
I am new to the Mantis tool and i have been assigned a task to find out how can we send a feedback survey link to a customer who opened the ticket on Mantis
I am trying to find out if we can add a script with a survey link in the existing email template where the users get notified after ...
I am new to the Mantis tool and i have been assigned a task to find out how can we send a feedback survey link to a customer who opened the ticket on Mantis
I am trying to find out if we can add a script with a survey link in the existing email template where the users get notified after ...