SURVEY LINK AFTER TICKET STATUS IS SET TO ClOSED

[ankushar]

Hi Team

I am new to the Mantis tool and i have been assigned a task to find out how can we send a feedback survey link to a customer who opened the ticket on Mantis

I am trying to find out if we can add a script with a survey link in the existing email template where the users get notified after we close the ticket

I am unable to find out where the existing email template exist and how it is configiured

Any help will be really appreciated

Thanks

[cas]

This is not available out of the box.
Best way forward is to create a plugin that handles such a survey request upon reaching a certain status.

[cas]

Planning to make this plugin in the coming weeks since it seems a good idea to extend Mantis with this functionality

[ankushar]

Thanks a lot for coming back , Any estimated idea like how long it will take for this feature to roll out
And is there any specific version on which this feature will be supported

Thanks

[ankushar]

Hi Team

Thanks for your suport

Can you guide me on How do we create a Plugin , is this possible to do it from application or we have to do it on the server itself
Are there any steps or documentation regarding that

I can try and test at my end

Thanks

[cas]

You can find some info in the mantis documentation.
As for the plugin, think first version will be available latest next week.

[ankushar]

Also whenever a customer replies on email for the ticket , it does not get attached to the ticket , if we can get this functionality, then whenever the customer will fill a survey it will also get attached to the ticket

may be both features can be merged and will be great user experience

Just a thought

but for now even if we get the survey link plugin that should also be great

Thanks

[cas]

There is a plugin called email-reporting which takes care of that: https://github.com/mantisbt-plugins/EmailReporting

[ankushar]

Hi Team

Under manage configurations i find that

I find this on portal

Not sure if i can remove it as it is our production server and after removing if it will be available again under Available Plugins




The Plugins in the list below are registered, but their source code could not be found in, or loaded from "/var/www/help.inverse.ca/mantisbt-2.25.4/plugins/".
Try reinstalling or removing them.
Plugin Problem Description Actions
EmailReporting Missing Plugin
The plugin is installed in the Mantis database, but could not be loaded.

[cas]

Well the message is clear. This plugin has once been installed and in a later stage the source code was removed from the plugin directory.
Please download and install again.
It is advisable to have a test system where you can try out things.
For example the email plugin does need some configuration.

[cas]

Initial version of the plugin is here: https://github.com/mantisbt-plugins/Survey

[ankushar]

Hi Team

Thanks for the quick response and making the plugin available so quickly

As suggested , we installed a new lab setup and installed the survey plugin

I am able to get the email and the survey email

I am still testing various scenarios with it

But when i click on survey on mantis i see attached error

Can you please take a look

thanks

[ankushar]

Whenever filling the survey , not getting a response for that on email or on the ticket tool
Tried to uninstall and reinstall the plugin

[ankushar]

Hi , it worked

The survey looks great

The manage_survey_page.php , there was a type the file it was trying to fetch was manage_Surevy_page.php however under the directory syntax was was in small s that is manage_survey_page.php, we renamed it with capital 'S' and we can check the survey results now

Thanks for the help

I just have 2 questions here

1:- When we fill a survey, nobody gets notified, is there a way we can notify users based on the certain access level , for example administrator

2:-Is it possible to have users redirect to an external survey page



Thanks

[cas]

1. I can add that to it
2. Can also be added but then there will be no use for the manage_Survey_page anymore.

Are you using the latest version (1.2.1)?