Mantis Bug Tracker - Forums

You would need to adjust the default configuration under Workflow Transitions to allow reporters to assign the issue back to the person who should handle it. Of course, we all use Mantis in a slightly different way, and no one way is better than another. It depends on many factors, and it seems to ...

leblancma, why not assign the bug report to the reporter when feedback is needed? That's exactly what we did on one project I worked on. The bug report was always assigned to the person responsible for the next stage of work, whether it was the engineer who had to fix the bug or the reporter who ...

However, the user who reported the issue should receive an email when the status is changed to feedback. Check that this is correctly configured under the Email Notifications. If you don't get a response from the reporter after a reasonable time, you can also send a reminder.

Ok, I thinks this is ...

While in the issue you should be able to change the status to Feedback.

Take a look at Manage => Manage Configuration => Workflow Transitions in order to fine-tune who can do this.


Hi Maurice,

Thank for answer, I tryed it, but I don 't see how to do it.

When I view an Issue and click on the ...

I use Mantis 1.1.0.a4 now for a few days. My biggest problem is:

Often I want to have more information from the reporter. What is the way in Mantis to ask for that information?

I can 't assign a reporter to a feedback ask. Is that not possible?

How do other people that?

Thank you for help