Whats the difference between "solved" and "cl

[softwarefactory3]

Hi,

can someone tell me the difference between

"solved" and "closed" ?

Or better: How are you using this?

thanks
yayz

[Tinjaw]

In many cases there are several people involved in bug tracking. And in some of those cases there is a division of labor and roles. Often the developer will mark something as 'fixed', if it requires a code change, or a support engineer might mark it 'solved' if the bug can be fixed via some other means (for example sending the reporter a missing file). Then it is up to a manager to review those bugs and determine if any further action is required. If not, they will mark it as 'closed'. This finer level of detail is often important with larger teams and often not necessary when only a small, or informal, team is using Mantis.

[softwarefactory3]

thank you! That means for me, that i can directly close my issues !?

thanks
yayz

[vboctor]

Some companies use resolved to indicate that the developer has fixed a bug and it has been fixed and closed when the product including the fix is released. Actually, this is the approach in the official Mantis Bug Tracker.

If you want to allow resolving / closing in one step, then the best option is to set the following configuration option to ON.

Code: Select all

	# --- close immediately -----------
	# Allow developers and above to close bugs immediately when resolving bugs
	$g_allow_close_immediately	= ON;