email developers when reporters submit issues

[hung]

When reporters submit issues, our developers dont receive any warning/ email, that I assume they should. I have checked the server mail log, but dont see any mail sending out.

Is there anywhere I can set for this feature?

Thank you.

[hung]

Just a note that when creating accounts, Mantis does send out the login info message. So I know mail is working. But when reporters submit issues, no warning message is released

[Tinjaw]

You need to check the configuration for the projects involved as well as the personal preferences of the users on their account page. If any of those are configurations could be the cause. You just need to go through every one of the configuration pages and double check their settings.

[zakman]

Hi Hung,

First be sure that you set the email notification to ON
$g_enable_email_notification = ON;

# If you wanted to have all developers get notified of new bugs you might add
# the following lines to your config file:

$g_notify_flags['new']['threshold_min'] = DEVELOPER;
$g_notify_flags['new']['threshold_max'] = DEVELOPER;

[vboctor]

Notice that by default users don't get notified about actions done by them. Hence, if a developer reported an issue, then they will not get the notification associated with it. This behavior is due to the following configuration option:

Code: Select all

	# Whether user's should receive emails for their own actions
	$g_email_receive_own	= OFF;

If you want both developers and managers notified on new issues, then you will have to use the following setting:

Code: Select all

$g_notify_flags['new']['threshold_min'] = DEVELOPER;
$g_notify_flags['new']['threshold_max'] = MANAGER;

To do this through the GUI, click "Manage" > "Manage Configuration" > "Email Notifications".