Assignment / Status

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HUN73R
Posts: 21
Joined: 26 Feb 2008, 16:27
Location: Campinas, SP - Brazil

Assignment / Status

Post by HUN73R »

Hi,

my problem:

when a user (developer) changes the issue status from 'assigned' to 'resolved', he isn´t able to assign the issue to another user (reporter). The reporter is responsible for closing issues.

my worflow transistions are the following:
wflow.JPG
wflow.JPG (44.4 KiB) Viewed 2191 times
the developer has the options:
btns.JPG
btns.JPG (4 KiB) Viewed 2189 times
and then:
resolve.JPG
resolve.JPG (21.71 KiB) Viewed 2190 times
he isn´t able to assign the issue after resolving it..

what´s wrong?
(I could solve this problem adding the 'confirmed' status between 'resolved' and 'closed', but I can´t do that).

thank you!
HUN73R
HUN73R
Posts: 21
Joined: 26 Feb 2008, 16:27
Location: Campinas, SP - Brazil

Re: Assignment / Status

Post by HUN73R »

ok,

I just had to correctly check the "assigned" column..very simple and I was burning my head :(

[]
HUN73R
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