Problem with Email Notification

[elle]

Hi. I'm a newbie and was assigned to do some Mantis modifications. My problem is, when I started to do the work, there were no more email notifications received. This was about 1 month ago accdg. to my boss.

I think I have checked everything. I tried to return Mantis to its state before I started to modify it, but still no email notifications.

Note: I also added a new column in mantis_bug_table. Can this be a reason for having such problem?


I'm hoping to hear from you guys. Thanks!!!

[elle]

anyway.. i figured out that there had been a problem. because everytime i add a bug or note there is a error message:

SYSTEM WARNING: fsockopen(): unable to connect to smtp.bizmail.yahoo.com:587


i tried to change $smtp_port from 587 to 465, as I have read that is recommended. still doesn't work.


now i tried to change the $g_smtp_host in config_inc.php to smpt.bizmail.yahoo.com:465 (just added the port at the end f the smtp host). the port changes, but the same error message appears, what am i going to do?

[vzw614]

It sounds to me like Yahoo has stopped letting you use their SMTP server to send emails. It's also possible that you need to specify a user name and password to use the SMPT server. You can specify the user name and password using these

$g_smtp_username = '';
$g_smtp_password = '';

The best solution would be to use an in-house SMTP server because if you use Yahoo/Gmail/etc you're at their mercy. They can change things when they want or even turn it off completely.

[elle]

is that so? that really is a big problem.

but wouldn't there be any notification about that?

about the username and password, everything was setup. i think the real problem is that they stopped letting us use their SMTP server.

my teammate said that I should contact Yahoo for more information. how can I contact the management anyway?

thanks!

[elle]

anywayz.. i tried to change my smtp host. but still i get the problem. what could it possibly be?

[vzw614]

I'm sure how you'd contact Yahoo. There should be a contact for your email administrator.

[elle]

ok sorry for asking, it's really easy to know how to contact Yahoo haha! tnx anywayz..

about my another problem, how can you explain that? i changed my smtp host from smtp.bizmail.yahoo.com to smtp.gmail.com
I tried both port 465 and 587
yet I still get the same problem..

it's really getting weird

tnx for your help ^_^

[vzw614]

People have had problems with most of the free smtp servers in the past (gmail, yahoo, hotmail, etc). Gmail has been known to flag the account as a spammer because of the number of emails that Mantis can send out in very short period of time (if you have quite a few users set up to get email notifications).

Your best bet would be to set up your own internal smtp server and not deal with outside entities. Other than that I really can't help you any more, just recalling what I've read on here in the past. You can probably search the forums for gmail and come up with the specific posts. There may also be some information in the Mantis bugs (http://www.mantisbt.org/bugs/my_view_page.php)

[elle]

Yeah you really are of great help, friend! I think I should talk to my boss about this matter. Thanks again!

[elle]

hi just want to update you guys. cause i still have this problem.

i tried smtp.gmail.com as the smtp server yet i still get the same problem. and my boss said the yahoo smtp server is actually being paid. what could possibly be the answer? if ever we're gonna use alternatives, what is it?

thanks for your help

[vzw614]

Have you contacted your email admin at yahoo and verified what port/user name/password you should be using?

Have you verifed that $g_phpMailer_method is set to 2?

[elle]

I already emailed Yahoo customer service and I shall wait for the reply.

and yes, the $g_phpMailer_method is set to 2.

I don't really know what's the problem

[vzw614]

Elle,

I expect that your problem is that yahoo is blocking you from relaying emails from your domain. Check out this bug and see if it's similar to the problem you're having.

http://www.mantisbt.org/bugs/view.php?id=9414

[elle]

Yeah that might be the problem.

I tried to contact Yahoo from their customer support email (I just got it from Y! answers) and I just received something like an automated email telling me to check Y!Help where I can't really find answers, or if there really is, it's hard to find.

[Kirill]

Mantis anywhere collect logs sending message?

Where I can read about sending mail in Mantis: Mantis try send mail, if not sending and not write error what Mantis will doing?

Mantis if not sending mail ust write error always or this configured?