check.php says ok, but emails not working V. 1.1.2

[mmosmart]

Hello,

I have read every forum topic on E-mails. And none cover my issues in depth.

I have edited my config_defualt_inc.php, and renamed it to config_inc.php. I edited Database section and email.

check.php are all green, and when I send a test email, I receive the test.

When I create a new account, or try to reset a password however, I do not get any verification emails.

[mmosmart]

Note:

# --- email variables -------------
$g_administrator_email = 'steve@xxx.com';
$g_webmaster_email = 'mantis@xxx.com';

When i submit a "test" on check.php , I receive and email from the webmaster mantis@xxx.com to the admin account steve@xxx.com

I can reply to the mantis@xxx.com account as well as send from it.

However new accounts do not get any email verifications nor can i reset passwords.

[alexl]

Have you configured the user to receive email notifications?

[mmosmart]

How would i do that?

[mmosmart]

well i can not seem to fix my problem, and the community seems fairly lead. So I will be gong back to bugzilla

[jkpalmer52]

Hello,

I have edited my config_defualt_inc.php, and renamed it to config_inc.php. I edited Database section and email.

First you should not have renamed the config_default_inc.php That file contains all the defaults NEEDED BY MANTIS.

You should have taken the config_inc.php.sample and renamed it to config_inc.php.

Make all of your customizations and settings for the configuration parameters in the config_inc.php file.

Try that first and see if your mail issues improve before going to bugzilla.

[mmosmart]

the config_defual t is still there untouched..i jsut copied it and then renamed it.

[jkpalmer52]

OK. That's good.

Could you post what your config_inc.php looks like (hiding your connection parms)?

Did you create any users? If so, what roles are they?

I know that I had a problem with email notifications and it was related to the roles of the users and the settings of my project.

[autra]

Did you check these options ?

$g_send_reset_password = ON;

$g_enable_email_notification = ON;

$g_limit_email_domain = OFF;

(something useful : ctrl+f and search "mail" in default_config_inc.php

Your webmaster account (mantis@xxx.com) and your admin account (steve@xxx.com) are on the same server ? The new users are also on the same server or not ?

Maybe you cannot send mail to the outside... (but I'm not specialist of those issues, so ask for a systems and network specialist)