New User and Password Reset e-mails not going out

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sneader
Posts: 1
Joined: 02 Jan 2009, 20:54

New User and Password Reset e-mails not going out

Post by sneader »

Bug notifications go out fine. The log looks like this (substituted myemail@example.com for my real address)

2009-01-02 15:59 EST mail_recipient bug=11, add reporter=3
2009-01-02 15:59 EST mail_recipient bug=11, add handler=3
2009-01-02 15:59 EST mail bug=11, type=owner, msg=email_notification_title_for_action_bug_assigned, recipients=(myemail@example.com)

When I click on "Reset Password", this is displayed on screen:

A confirmation request has been sent to the selected user's e-mail address. Using this, the user will be able to change their password.

And this is logged:

2009-01-02 16:02 EST mail password_reset=newguy@example.com

However, newguy@example.com never gets the message, and looking at the postfix log, it is not even making it there.

config_inc.php looks like this (in addition to the database settings)

$g_enable_email_notification = ON;
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_FILTERING | LOG_AJAX;
$g_log_destination = 'file:/var/log/mantis';
$g_allow_signup = OFF;
$g_administrator_email = 'myemail@example.com';
$g_webmaster_email = 'myemail@example.com';
$g_from_email = 'myemail@example.com';
$g_return_path_email = 'myemail@example.com';
$g_email_receive_own = ON;
$g_phpMailer_method = 0;
$g_send_reset_password = ON;

I have run out of ideas. Help?

- Scott
olegos
Posts: 72
Joined: 12 Mar 2007, 20:24

Re: New User and Password Reset e-mails not going out

Post by olegos »

Try setting $g_email_send_using_cronjob = OFF.
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