Email for certain groups when certain status change

[arul_k_kumar]

Hi All,

We customized the Mantis system for our internal production tracking purpose, and I require below email notification need to be configured, please guide me how to achieve the same

1. When the status is become 'resolved' trigger an email to VIEWER group members
2. When the status is become ‘feedback’ trigger an email to REPORTER group members
3. When the status is become 'confirmed' trigger an email to REPORTER group members
4. When the status is become 'closed' trigger an email to VIEWER group members
5. When the status is become 'acknowledged' trigger an email to UPDATER group members

My configuration:
Mantis: Version 1.1.6
PHP: Version 5.2.6
SQL: MySQL Version 5.0.51b
Platform: Windows Server 2003 Enterprise edition

Best Regards,
Arul

[swingkid]

I didn't see a reply to this. I was wondering if you eventually figured it out?
It is something we are looking for as well.

[Mjohn3006]

I didn't see a reply to this. I was wondering if you eventually figured it out?
It is something we are looking for as well.

I found a plugin that is supposed to automatically assign an issue to a specified user as soon as it is created.
This would allow me to create a dummy user who's email address is an email list, thus when any issue is created, it is automatically assigned to that dummy user, sending an email out to those that need to know a new issue has been created.

But I have not been able to get the plugin to work. I'll let you know if I figure it out.

I am really surprised that this is not base functionality. Sending an email to a specified person whenever a customer creates a new issue is an obvious need for software QA. Going into Mantis several times a day just to check if a new issue has been created is idiotic. I have other things to do.

[Mjohn3006]

GOT IT!!!!!!

The auto assign plugin worked!
http://deboutv.free.fr/mantis/plugin.ph ... AutoAssign

When ever a new issue is created, it is automatically assigned to me, the administrator. I changed my email address to the group email account. Now whenever the customer enters a bug, it is assigned to me and the whole team gets an email, so the manager can go in an re-assign as necessary.

[swingkid]

GOT IT!!!!!!

The auto assign plugin worked!
http://deboutv.free.fr/mantis/plugin.ph ... AutoAssign

When ever a new issue is created, it is automatically assigned to me, the administrator. I changed my email address to the group email account. Now whenever the customer enters a bug, it is assigned to me and the whole team gets an email, so the manager can go in an re-assign as necessary.

That is great. In your solution though, is your group email account something external to Mantis?
Do you know if there is a feature from within mantis through a plugin or an upcoming feature to do this from within mantis?
I guess since there is a work around its not that critical. It is more of a nice to have, onestop shopping on managing groups and e-mails to groups, vice managing a separate service.

I wonder if it allows multiple e-mail addresses to be auto assigned, so that if you have multiple groups of people and you want two or more groups, would that support it, or would that probably have to be an externally managed thing as well.