notification to two persons

[freddy00]

Hello all

this is what I'd like to do: when a user creates a new ticket two persons are automatically notified (the one responsable for the ticket in the "assigned to" field and his substitute, who in absence of the responsable may take care of the issue).
I know how to auto-assign a ticket to an user, depending of the category. I also know that it's possible to specify multiple email addresses to an user, but that's not the solution I'm looking for, because for different categories responsable and substitute can be different. Also manually adding the 2nd user to the "monitor this issue" is not the solution, because I'd like to do that automatically.

please someone tell me if that's doable.

thanks and regards,
Federico

[atrol]

AFAIK this is not possible.
I can't see anything like a concept for a substitute in user management of MantisBT.
First step to get this would be to have a new column substitute_id in mantis_user_table
Feel free to enter a feature request for this in the MantisBT tracker.

[duwil]

I also know that it's possible to specify multiple email addresses to an user

This is something new to me, can you tell me how can be accomplished and if is also possible in rel 1.1.x?


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[freddy00]

I also know that it's possible to specify multiple email addresses to an user

This is something new to me, can you tell me how can be accomplished and if is also possible in rel 1.1.x?


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hello
for old mantis versions (v1.0.x) you can type multiple email addresses separating them with commas.
for mantis v1.1.x you need to patch the code. follow this link: http://www.mantisbt.org/bugs/view.php?id=10207

regards, Federico