Email Notifications and File Uploading Problems

[chmilz]

Hello Everyone,

I was wondering if you might be able to help me track down a few issues I am having in Mantis.

1) We publish Mantis externally to our clients so that they may upload their bugs into the system.

We created an external URL for them to use to connect to the site as they would not be able to connect to the internal address. There is a problem though, whenever they receive email notifications (password changes etc) the email contains the INTERNAL address of the Mantis server.

would someone know where I can change the value that is placed in those emails?

2) I have enabled File uploading in the Mantis config file as well as the PHP.INI file. I restarted IIS and people still cannot upload files into their bug tracks. They always receive the following error:

APPLICATION ERROR#15

File upload failed. File is not readable by Mantis. Please check the project settings

Woud anyone know anything else that I have to do to get the file upload working?

Thanks so much for your support !!

I am using Mantis Version 1.0.0a3

Curtis

[vboctor]

chmilz,

The following forum thread will help you with the first problem:
http://forums.mantisbt.org/viewtopic.php?t=684

As for the second problem (assuming you have the mode set to upload to disk):
1. Did you specify the upload folder?
2. Did you assign the right security access to the temp folder and the upload folder? The IIS process will need write access on these folders.

Regards,
Victor
MantisConnect
http://www.futureware.biz/mantisconnect

[chmilz]

Hello!

I may not have set the file upload location... it is set in php.ini correct?

The email problem is fixed!

Cheers,

Curtis

[vboctor]

The upload path is set in the project properties.

- Click Manage
- Click Manage Projects
- Click the project name
- Set the upload file path (e.g. "./attach/" or full path).

Regards,
Victor
Mantis Blog
http://www.futureware.biz/

[chmilz]

Hi Victor,

Ok, I have checked the Project settings... the file upload path is set to "D:\MANTIS"... both the IIS guest and ISS Process Account have read/write access to this directory.

Yet I still get the same error when I try to upload files.

Any thoughts?

Cheers,

Curtis

[vboctor]

Files are first uploaded to the PHP temporary folder, then they are moved to the attachments folder. So you need to make sure that the web server has write access to the php temp folder as well.

Regards,
Victor
MantisConnect
http://www.futureware.biz/mantisconnect