Delivery Status Notification (Failure)

[lovelost]

Hi, some of my users (on a normal corporate email system) are having their ticket notification emails bounce back to my smtp server, with the following error:

Final-Recipient: rfc822;username@domain.com
Action: failed
Status: 5.6.1
Diagnostic-Code: smtp;554 5.6.1 Body type not supported by Remote Host
X-Display-Name: Lastname, Firstname

(I've removed the actual email address and name in the above)


Has anyone else found this? I notice that the ticket attachment is apparently encoded in the windows-1252 character set.


Cheers


KB

[nobleheart80]

I am starting to see the same error with some of my users, have you found a solution. There is a technet note that may be of interest:
http://support.microsoft.com/?kbid=895857&SD=tech


regards

[nobleheart80]

I am starting to see the same error with some of my users, have you found a solution. There is a technet note that may be of interest:
http://support.microsoft.com/?kbid=895857&SD=tech


regards

[Nobleheart80]

Try enabling 8 bit mime both in and out bound on the smtp servers configuration doc. on the Commands and Extensions tab