Mail a bug to Mantis

Nuker · Post by **Nuker** » 21 Feb 2006, 10:39

Hy guys,

I am very interested in this feature of Mantis
http://forums.mantisbt.org/viewtopic.php?t=1105
but I don't have the possiblities to test this patch at the moment.

My question is: How does the E-Mails look like?? Is it difficult to write them, that the system can work with them? Is it a very robust system, or is it possible that a single character can crash the whole system??

C YA - []Nekro

EBY · Post by **EBY** » 23 Feb 2006, 17:42

I think that you do not fully understand what this mods does. You do not need to format your email in any pertiuliar way since there is no parsing of the body to extract issue fields. You send emails as they are and the body of the message is populated to mantis as a new issue like this:

email -> reporter
subject -> summary
body -> description

If the email address is not yet in mantis for a user, you can have mantis automatically create an account and send out a password reset / invitation email. If a user replies to an email notification he receives from there, the mod will match the issue ID in the subject of the email to an existing issue and add the content of that email as a note on that issue.

I like how this mod works, I only wish it had better support for multi part MIME messages and for attachments. I am also having problem with accentuated caracters in French, not sure if its not something I did wrong.

Guest · Post by **Guest** » 24 Feb 2006, 14:41

I understood the concept of the addon, but I thought it is possible to specify the additional fields in the mail (e.g.: os, category, severity, ... )

But THX for your reply!

C YA - []Nuker

nakayo · Post by **nakayo** » 21 Dec 2006, 19:27

Does this add-on work for 1.0.6? I followed most of the steps in attempting to set it up and ended up running bug_report_mail.php with no errors but no entries would add to the bug tracking database. any information would be greatly appreciated.