Not receiving emails

[mohadesz]

Hello all,

I am currently having an issue with mantis not recieving emails.

1) My current setting is as follows:

Default project: 'All projects' and Email settings are:
- EMail on New
- Email on change of Handler
- Email on Feedback
-EMail on close
-EMail on reopend
- EMail on note added
- Email on status change
- Email on priority change
- Email notes limit

Are all checked.
1) I have also check the settings under config_defaults_inc.php:
The current setting are set as follows:
$g_hostname = 'localhost';
$g_db_username = 'root';
$g_database_name = 'bugtracker';
$g_db_schema = ''; // used in the case of db2
$g_administrator_email = 'administrator@example.com';
$g_webmaster_email = 'webmaster@example.com';
$g_from_email = 'noreply@example.com';
$g_from_name = 'Mantis Bug Tracker';
$g_enable_email_notification = ON;
$g_email_receive_own = ON;
$g_phpMailer_method = 0;

The strange part is that I am able to recieve emails with no problem, however the other users can't. And other users have the same acount preferences as mine!

I am not sure what the problem is at all! I really appreciate your help with this urgent matter!

Regards,
daniel

[atrol]

Which version of MantisBT do you use?

[mohadesz]

Thank you for your reply!

I am currently using mantis version 1.1.8.

regards,
daniel

[atrol]

1) I have also check the settings under config_defaults_inc.php:
The current setting are set as follows:
$g_email_receive_own = ON;

This is a hint for me that you changed file config_defaults_inc.php of your installation because default setting of $g_email_receive_own is OFF
The file config_defaults_inc.php should never be changed!
Customization should be done in file config_inc.php (or in database with page "Manage" -> "Mange Configuratiomn") so that all defaults of MantisBT are preserved, especially when upgrading (and new defaults are added or changed)

The strange part is that I am able to recieve emails with no problem, however the other users can't. And other users have the same acount preferences as mine!

This is really strange at first sight.
Add the following lines to file config_inc.php (adjust $g_log_destination to your needs)

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/tmp/mantisbt.log';

After that, enter a new issue, assign it to another user and check the contents of file mantisbt.log

[mohadesz]

Thank you kindly for your reply!

1) First of all thank i will no longer modify the config_defaults_inc.php. Thanx for letting me know.

2) I have done what you have asked and here is the content of the file ( unfortunately I can't copy the entire file since I was getting email, i therefore copied only the last 4 lines)

2010-09-14 05:04 SGT mail bug=50, type=assigned, msg=email_notification_title_for_status_bug_assigned, recipients=()
2010-09-14 05:04 SGT mail_recipient bug=50, add reporter=5
2010-09-14 05:04 SGT mail_recipient bug=50, add handler=10
2010-09-14 05:04 SGT mail bug=50, type=closed, msg=email_notification_title_for_status_bug_closed, recipients=(zia.simab@gmail.com. johnny_wong@sics.a-star.edu.sg)



Thank you once again for your help and time!

regards,

daniel

[atrol]

2010-09-14 05:04 SGT mail bug=50, type=closed, msg=email_notification_title_for_status_bug_closed, recipients=(zia.simab@gmail.com. johnny_wong@sics.a-star.edu.sg)

At least this shows that there is no problem with MantisBT when deciding which users get email.
There are two people who should get email.
You should remove your changes in config_inc.php as this is not longer needed for this purpose.

I didn't try, but possibly there is a problem sending to sics.a-star.edu.sg
Try what happens when the second user also uses a gmail address.

[mohadesz]

Thank you kindly for your help!

I have resolved the issue by clicking on Manage->Manage Configuration->Email notifications
I have then checked all the boxes corresponding to different access levels ( from viewer to administrator). Now everyone can recieve emails. I am still not sure why all of a sudden I started having this issue! Everything was working fine before and no one has modified this setting. But I am really happy that it is working. Thank you for your help!

I am not sure if I could ask my questions on the same thread but I have couple of quick general questions:
1) When I report a new issue , there is a drop down called 'reproducibility' which has different values ( from always to N/A). My question is that what does this really mean, aren't all the issues reproducible if they occur once?
2) Also is there any way that I could remove some of the fields such as reproducibility completely or can i add/remove some of the values in the drop-down for this variable? I have added

$g_csv_columns = array ( 'id', 'project_id', 'reporter_id', 'handler_id', 'priority', 'severity','version', 'projection', 'category', 'date_submitted', 'eta', 'os', 'os_build', 'platform', 'view_state', 'last_updated', 'summary', 'status', 'resolution', 'fixed_in_version', 'duplicate_id' );
to config_inc.php and removed the reproducibility from it. but it still doesn't work!
3) is there any way of making changes to any variables that I see on mantis page from the Manage -> Manage global variables? if yes can you give me a simple example?

thank you kindly,

regards

daniel

[atrol]

I am not sure if I could ask my questions on the same thread but I have couple of quick general questions:

Please use one thread per question. This helps other users when searching for problems.

[mohadesz]

Sure!
I will do so!
Just on a quick note, I have just noticed that one of the users is still having issues with the email!
I have tried using what you have suggested ( by entering the gmail address for both, th person who reports it and the person who is the task assigned to). And it does work fine!

Anyways I really appreciate your help with this!

regards,
daniel