How to change reporter of the ticket?

[nemeckova]

Hi,

we use the oldest version 1.2.3 and we are logged as administrator.

How we can change reporter of the ticket? Edit button is not accessable.
We are not able to change (edit) assigned reporter. Why? Edit button is not accessable.

Can you give me any advice?
(I can send you attachment if you want, but I can not upload.)

Thank you very much in advance.

Petra Nemeckova

[atrol]

Just to be sure that we are talking about the same "Edit" functionality
Step 1: Click on "Edit" button (left from "Assign to") -> a new page is opened
Step 2: Click on [Edit] (right from the name of the reporter)

Do you fail in step 1 or 2 ?

[nemeckova]

Step 1 is OK - New page is opened.

Step 2: word [Edit] is not editable. I can not click on the edit.

[atrol]

Did you disable JavaScript?

[nemeckova]

I have allowed active script directly in tools of IE8.

Shall I change some tools directly in Mantis?

[atrol]

I have allowed active script directly in tools of IE8.

Did you activate this option for Internet Zone ?
I tested IE8 without any issue, when deactivating Active Scripting I get your problem.

[nemeckova]

I have this option in IE8 tools: Active scripting - Enable, but the problem continues.

You can see the printscreen at: http://www.viry.cz/mantis.png

We found some error at the botton of the browser.

Details about the error of the web page: (download at IE8)

User representatives: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MALC)
Time Markt: Thu, 30 Sep 2010 09:29:57 UTC

Message: 'Ajax' is not defined.
Row: 51
Code: 0
Identificator URI: http://mantis.eset.local/bug_update_page.php

Messge: 'Ajax' is not defined.
Row: 51
Sign: 1
Code: 0
Identificator URI: http://mantis.eset.local/bug_update_page.php

Message: 'Ajax' is not defined.
Row: 51
Sign: 1
Code: 0
Identificator URI: http://mantis.eset.local/bug_update_page.php

[atrol]

This might be related to http://www.mantisbt.org/bugs/view.php?id=11523
Do you have any plugins installed?

[nemeckova]

Yes, its related to http://www.mantisbt.org/bugs/view.php?id=11523 !
Same symptomps as on screenshot.

We have no special plugins in Firefox. We also try Opera, IE 8 and there is same problem. How to solve it in 1.2.3?

[atrol]

We have no special plugins in Firefox.

The discussion at http://www.mantisbt.org/bugs/view.php?id=11523 is not about Firefox plugins, it's about MantisBT plugins
Did you try the proposed change of core/projax_api.php ?

[nemeckova]

We have no special plugins in Firefox.

The discussion at http://www.mantisbt.org/bugs/view.php?id=11523 is not about Firefox plugins, it's about MantisBT plugins
Did you try the proposed change of core/projax_api.php ?

Hello,

we have installed only this plugins (Mantis 1.2.3):

MantisBT Core 1.2.3
MantisBT Formatting 1.0a

I studied http://www.mantisbt.org/bugs/view.php?id=11523, but change in core/projax_api.php doesnt work (adding global $g_...).

[atrol]

You started writing about IE8, I just realized that you also wrote about Firefox.
Does this also mean, that you are able to reproduce the problem with IE8 and Firefox ?

[nemeckova]

You started writing about IE8, I just realized that you also wrote about Firefox.
Does this also mean, that you are able to reproduce the problem with IE8 and Firefox ?

Yes, we can reproduce also in IE, Firefox, Opera.

[atrol]

To find out if this is related to browser or related to your installation:
Create an account at my test installation http://62.75.242.233/mantisbt-1.2.3
After registration tell me your user name, I will give you rights to change the reporter

[nemeckova]

To find out if this is related to browser or related to your installation:
Create an account at my test installation http://62.75.242.233/mantisbt-1.2.3
After registration tell me your user name, I will give you rights to change the reporter

registered as nemeckova

thanx