Hello all,
excuse me ... this must be a very silly question ... in fact, I found nothing about it, neither in Mantis' Manual, nor in the forums, not even in Google ...
Is there any documentation about the intended meaning of the pre-defined bug states?
New is clear. Assigned is clear. What is Feedback? What is the difference between Acknowledged and Confirmed? What is the difference between Resolved and Closed? What is a standard state sequence in bug lifecycle?
Is there any documentation about this?
Regards,
Marcus.
Meaning of states
Moderators: Developer, Contributor
Hi Marcus:
Those other states are not really documented as they are quite fuzzy and really up to the end users to determine how they will be used.
In our organisation...
* we use 'feedback' when we need more information from the reporter.
* 'Acknowledged' means "we haven't looked into this yet, but just want you to know that we have at least read your issue". This doesn't get used very much at all by us :)
* 'Confirmed' means that "we have looked into this issue and although no-one is assigned to fix it, we agree that it is a problem that we can reproduce".
I would say that those three are the most 'fuzzy' of all. I would not be surprised if each user has a different idea of what these states mean.
On the other hand, I would assume that it is generally accepted that 'resolved' means that the developer has fixed it and 'closed' means that the original reporter (or some other tester) has tested the fix and agrees that this is no longer an issue.
The best thing is to determine exactly what you want those three to mean, then try and stick with it. Version 1.0.x of Mantis (and possibly later 0.19.x versions) allow you to specify the progression of states (as in, if an issue is currently in state X, it can have it's state changed to A, B or C).
Hope this helps,
Lincoln.
Those other states are not really documented as they are quite fuzzy and really up to the end users to determine how they will be used.
In our organisation...
* we use 'feedback' when we need more information from the reporter.
* 'Acknowledged' means "we haven't looked into this yet, but just want you to know that we have at least read your issue". This doesn't get used very much at all by us :)
* 'Confirmed' means that "we have looked into this issue and although no-one is assigned to fix it, we agree that it is a problem that we can reproduce".
I would say that those three are the most 'fuzzy' of all. I would not be surprised if each user has a different idea of what these states mean.
On the other hand, I would assume that it is generally accepted that 'resolved' means that the developer has fixed it and 'closed' means that the original reporter (or some other tester) has tested the fix and agrees that this is no longer an issue.
The best thing is to determine exactly what you want those three to mean, then try and stick with it. Version 1.0.x of Mantis (and possibly later 0.19.x versions) allow you to specify the progression of states (as in, if an issue is currently in state X, it can have it's state changed to A, B or C).
Hope this helps,
Lincoln.