Allowing customers to file bugs (best approach / workflow)

[myicq]

I have been asked for possibility to allow our customers (distributors) to file bug reports in our Mantis system.

But I would like this process to be as simple as possible. Not sure what the best approach would be.
I don't want customers to directly inject bugs for developers, they need to be screened by a tester.

So far, I have considered the following options:

a) separate PHP form to temporary database. A tester will review and write actual bug report. This can be via a small appliation on testers PC.
Benefit: no involvement into mantis for customers.
Downside: some coding needed

b) anonymous reporting. Did not really find any solid how-to on this ??
Benefit: fields are correct, and no extra work
Downside: how to set this up ?

c) account per customer, as REPORTER
Benefit: each customer can track their own reports
Downside: much administration on accounts.

If possible, I would like the "reporting" part to be as "pretty" as possible, so a desktop application or separate PHP form would be my choice if I could choose.

What approach did others take if you had the following scenario:
5-10 developers
5-10 software projects
around 100 different distributors, more or less computer literate
need to get bug reports in a structured way.

I assume a helpdesk software could do the same thing, but again, would like to avoid too much copy/paste work.

Thanks for any input.

[cas]

If it is only to file issues, suggest you use the email-plugin. This way customers can raise an issue by simply sending an email.
The plugin has various options for anonymous reporting but also for automation of account creation

[atrol]

b) anonymous reporting. Did not really find any solid how-to on this ??
Benefit: fields are correct, and no extra work
Downside: how to set this up ?

http://mantisbt.org/wiki/doku.php/manti ... ous_access

c) account per customer, as REPORTER
Benefit: each customer can track their own reports
Downside: much administration on accounts.

Maybe you want to allow your users to signup themselves?