User can't receive email if status changes to the customized

[lchydp]

Hello moderator,
I want to add some statuses of issue into MantisBT.So I read the corresponding chapters of "Mantis Bug Tracker Administration Guide",and do the following things,
1.I created "custom_constants_inc.php" and located it into the main MantisBT directory.The content of this file is,
<?php
# Custom status code
define( 'disputed', 60 );
define( 'rejected', 100 );
define( 'committed', 70 );
define( 'failed', 75 );

?>
I wanted add these 4 statuses into MantisBT.

2.In "config_inc.php",I defined the new statuses in the enumeration and their color codes.
# Revised enum string with new 4 statuses
$g_status_enum_string = '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed,80:resolved,90:closed,100:rejected';

# Status color additions
$g_status_colors['disputed'] = '#FF00FF';
$g_status_colors['committed'] = '#4D4DFF';
$g_status_colors['failed'] = '#BC1717';
$g_status_colors['rejected'] = '#A67D3D';

3.I created "custom_strings_inc.php" and located it into the main MantisBT directory.The content of this file is,
<?php
switch( $g_active_language ) {

case 'chinese_simplified':
$s_status_enum_string = '10:新建,20:反馈,30:认可,40:已确认,50:已分派,60:有争议,70:已提交,75:验证失败,80:已解决,90:已关闭,100:已拒绝';
//用于自定义状态“有争议”的字符串
$s_disputed_bug_title = '此问题有争议';
$s_disputed_bug_button = '存在争议';
$s_email_notification_title_for_status_bug_disputed = '下列问题有争议';
//用于自定义状态“已提交”的字符串
$s_committed_bug_title = '问题的修复已提交';
$s_committed_bug_button = '已提交';
$s_email_notification_title_for_status_bug_committed = '下列问题的修复已提交';
//用于自定义状态“验证失败”的字符串
$s_failed_bug_title = '验证失败';
$s_failed_bug_button = '验证失败';
$s_email_notification_title_for_status_bug_failed = '下列问题验证失败';
//用于自定义状态“已拒绝”的字符串
$s_rejected_bug_title = '拒绝修改';
$s_rejected_bug_button = '拒绝修改';
$s_email_notification_title_for_status_bug_rejected = '下列问题被拒绝修改';
break;

default: # english
$s_status_enum_string = '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed,80:resolved,90:closed,100:rejected';
//Strings to the customized status "disputed"
$s_disputed_bug_title = 'Disputation Exists';
$s_disputed_bug_button = 'Disputation Exists';
$s_email_notification_title_for_status_bug_disputed = 'The following issue is DISPUTED.';
//Strings to the customized status "committed"
$s_committed_bug_title = 'Code to fix this issue has been committed';
$s_committed_bug_button = 'Be Committed';
$s_email_notification_title_for_status_bug_committed = 'Code to fix the following issue has been COMMITTED.';
//Strings to the customized status “failed”
$s_failed_bug_title = 'Failed in the verification';
$s_failed_bug_button = 'Failed';
$s_email_notification_title_for_status_bug_failed = 'The following issue has been failed in the verification.';
//Strings to the customized status “rejected”
$s_rejected_bug_title = 'Reject to fix';
$s_rejected_bug_button = 'Reject to fix';
$s_email_notification_title_for_status_bug_rejected = 'The following issue has been rejected to fix.';
break;
}
?>
4.I navigated to "Manage"-"Manage Configuration"-"Workflow Transitions" and did some settings,as follows,

workflow.JPG (143.89 KiB) Viewed 7039293 times

5.Then I navigated to "Manage"-"Manage Configuration"-"E-mail Notifications" and did some settings,as follows,

email1.JPG (153.14 KiB) Viewed 7039293 times

In the above picture,CMO is customized by me.
Now I met a problem.If I set the status of an issue to disputed,committed and failed,corresponding users can't receive any e-mail.If I set the status of an issue to rejected,user can get an e-mail,but the title isn't $s_email_notification_title_for_status_bug_rejected but $s_email_notification_title_for_status_bug_closed.
Could you help me to point my errors?Thank you very much!
I did these under MantisBT V1.2.14 and XAMPP win32-1.7.4.

[atrol]

This happens because rejected is >= setting bug_closed_status_threshold (closed is the default for it)
The easiest way to fix this is to change

Code: Select all

$g_status_enum_string = '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed,80:resolved,90:closed,100:rejected';

to

Code: Select all

$g_status_enum_string = '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed,80:resolved,85:rejected,90:closed';

and change also the other references from 100 to 85

[lchydp]

Hello moderator,
I have changed the status "rejected" from 100 to 85 in each reference.But when I change the status of an issue to "rejected",corresponding users receive an email whose title isn't $s_email_notification_title_for_status_bug_rejected but $s_email_notification_title_for_status_bug_resolved.And if I change the status to "disputed","committed" or "failed",still no emails are received.

[atrol]

I didn't consider that there is also a setting bug_resolved_status_threshold (default resolved)

This should work

Code: Select all

$g_status_enum_string = '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed,78:rejected,80:resolved,90:closed';

Check also that your users have enabled "E-mail on status changes" on page "My Account" > "Preferences"

[lchydp]

Thank you very much!Now it works.I didn't enable "E-mail on Status Change" formerly.
Now I have another question.I have read this section,"MantisBT assumes that an issue can be in one of three stages: opened, resolved and closed. Hence, the customized statuses list will be mapped to these three stages. For example, MantisBT comes out of the box with the following statuses: new, feedback, acknowledged, confirmed, assigned, resolved and closed. In this case "new" -> "assigned" map to opened, "resolved" means resolved and "closed" means closed.",from the "Mantis Bug Tracker Administration Guide".
Now I want to realize this mapping to the 4 customized statuses,too.I want,
"10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,60:disputed,70:committed,75:failed",these statuses map to opened,
"80:resolved" maps to resolved,
"78:rejected,90:closed",these 2 statuses map to "closed".
How can I realize it?Thank you very much!

[atrol]

You can get it by setting
90:closed,95:rejected
But after this change you will get again the e-mail message $s_email_notification_title_for_status_bug_closed

The rule is
status >= bug_closed_status_threshold : send $s_email_notification_title_for_status_bug_closed
status >= bug_resolved_status_threshold : send $s_email_notification_title_for_status_bug_resolved
else send $s_email_notification_title_for_status_bug_<yourStatus>

This is probably a questionable behavior, but it's the way it's implemented at the moment in MantisBT.

[lchydp]

Thank you!I still have a question,
If I confirm an issue and I don't assign it to others,corresponding users will get an email whose title is $s_email_notification_title_for_status_bug_confirmed,but if I assign it to another user in "Confirm Issue" page,he will get an email whose title is $s_email_notification_title_for_action_bug_assigned.Can the title still be $s_email_notification_title_for_status_bug_confirmed at this moment?

[atrol]

This is not possible without changing the source code.
Might be a solution for you
http://www.mantisbt.org/bugs/view.php?id=13485#c37640

[lchydp]

Thank you!But which file should I modify if I want to change the source code?

[atrol]

You have to change function update in file core/bug_api.php
Replace this piece of code

Code: Select all

			# bug assigned
			if( $t_old_data->handler_id != $this->handler_id ) {
				email_generic( $c_bug_id, 'owner', 'email_notification_title_for_action_bug_assigned' );
				return true;
			}

			# status changed
			if( $t_old_data->status != $this->status ) {
				$t_status = MantisEnum::getLabel( config_get( 'status_enum_string' ), $this->status );
				$t_status = str_replace( ' ', '_', $t_status );
				email_generic( $c_bug_id, $t_status, 'email_notification_title_for_status_bug_' . $t_status );
				return true;
			}

			# @todo handle priority change if it requires special handling
			# generic update notification
			email_generic( $c_bug_id, 'updated', 'email_notification_title_for_action_bug_updated' );

by

Code: Select all

			$t_email_sent = false;
			# bug assigned
			if( $t_old_data->handler_id != $this->handler_id ) {
				email_generic( $c_bug_id, 'owner', 'email_notification_title_for_action_bug_assigned' );
				$t_email_sent = true;
			}

			# status changed
			if( $t_old_data->status != $this->status ) {
				$t_status = MantisEnum::getLabel( config_get( 'status_enum_string' ), $this->status );
				$t_status = str_replace( ' ', '_', $t_status );
				email_generic( $c_bug_id, $t_status, 'email_notification_title_for_status_bug_' . $t_status );
				$t_email_sent = true;
			}

			# @todo handle priority change if it requires special handling
			# generic update notification
			if ( !$t_email_sent ) email_generic( $c_bug_id, 'updated', 'email_notification_title_for_action_bug_updated' );

Be aware that this is not exactly what you want.
You have to read the whole story http://www.mantisbt.org/bugs/view.php?id=13485 to understand what will be changed.

[lchydp]

Thank you,moderator!I have just exchanged the position of "bug assigned" and "status changed".Now users can get an email whose ttitle is $s_email_notification_title_for_status_bug_XXXX.