problem when report incident

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gmbasile
Posts: 4
Joined: 30 Jul 2015, 22:30

problem when report incident

Post by gmbasile »

hello
I write because I have a problem and do not know how to fix it.
I am the administrator mantis proyect, and I have 4 developers.
I generate the incidents and assigned to X developer ... the problem is that the incidence mails warning that comes to all developers and anyone can see it and read it.
may just get the mail to developer which assigned the incidence ?, and that other developers do not see this issue?
Surely I have something configured wrong.
I hope you can help me?
greetings

gonzalo
atrol
Site Admin
Posts: 8572
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: problem when report incident

Post by atrol »

gmbasile wrote:the problem is that the incidence mails warning that comes to all developers
Check page Manage > Manage Configuration > E-mail Notifications
It seems you configured this behavior by enabling one ore more check boxes in column "developer"
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atrol
Site Admin
Posts: 8572
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: problem when report incident

Post by atrol »

gmbasile wrote:and that other developers do not see this issue?
Discussed at https://www.mantisbt.org/bugs/view.php?id=10831
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gmbasile
Posts: 4
Joined: 30 Jul 2015, 22:30

Re: problem when report incident

Post by gmbasile »

I need the mail a ticket receives only developer who was assigned that ticket ...
would be very useful, only the developer who was assigned the ticket can view and edit the same
email notification screenshot: http://prntscr.com/7zlv4u
Workflow Thresholds screenshot: http://prntscr.com/7zlvj1
thanks

Gonzalo
atrol
Site Admin
Posts: 8572
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: problem when report incident

Post by atrol »

This is exactly what I assumed earlier.
atrol wrote: It seems you configured this behavior by enabling one ore more check boxes in column "developer"
Please use Search before posting and read the Manual
gmbasile
Posts: 4
Joined: 30 Jul 2015, 22:30

Re: problem when report incident

Post by gmbasile »

Hello atrol
for you it is that what should change in colum "devolper" ?, in email notification Workflow Thresholds option or option?
thanks

gonzalo
atrol
Site Admin
Posts: 8572
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: problem when report incident

Post by atrol »

Yes, change column developer. This column means all developers, not just a single one.
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gmbasile
Posts: 4
Joined: 30 Jul 2015, 22:30

Re: problem when report incident

Post by gmbasile »

OK, but needs to be changed so that only you get the warning mail developer assigned to the ticket.
I changed several options and the mail comes to all.
or the system can not do what I need ?, perhaps because the system does not have that function.
greetings

gonzalo
atrol
Site Admin
Posts: 8572
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: problem when report incident

Post by atrol »

gmbasile wrote: I changed several options and the mail comes to all.
Maybe you changed the settings for the wrong project. Ensure that you select the right project in the project selection list.
Please use Search before posting and read the Manual
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