500 - Internal Server Error

[suresh.k.dasari]

Hi

We currently have around 7000 Closed Incidents on our Mantis, when I try to extract the defect detail into a .csv format, I get the below error:

500 - Internal Server Error
There is a problem with the resource you are looking for, and it cannot be displayed.

I need to perform this extract on a daily basis, everytime I require this, I had to keep refreshing atlest half a dozen to dozen times before I can get a successful extract produced.

Could you please suggest an action to fix this problem?

[atrol]

I am not able to reproduce the issue.
I just tried on one of my installations and exported about 11000 issues without any problem.

The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required to get a clear understanding of the problem.

You should explain what you do, what are the results you expect to get and what you actually get.

Also provide detailed, step-by-step instructions to reproduce the issue; the additional information listed below may also be useful:

- Exact version of MantisBT, PHP, Database, Web server, Browser and Operating System
- Relevant customizations (e.g. changes in config_inc.php, etc)
- Installed plugins or custom functions ?
- Was the MantisBT source code modified in any way ?

[aavagyan]

Have a look into server error logs. This can be out-of-memory or anything else - not really related to mantis.

[lbayle]

You should also check PHP and MySQL settings such as:

Code: Select all

[mysqld]
max_allowed_packet = 64M

I don't remember which ones exactly but there are similar config options in PHP and MySQL to allow max file/packet size and more.

[suresh.k.dasari]

Hi All. Thanks to everyone for posting responses. I will try the suggested actions and get back.