Multiples replies to mantis notification are not transformed into notes

[Joselyne]

Hello,

I 've configured email reporting for Mantis.
I have one email box.
I've created a cron job that runs every 10 min.
Every thing seems to work correctly except the following:

I create a new ticket, send notification to more than one users. The users receive the notification.
When the users reply to the mail notification , it is supposed that when the job runs again after 10 min, il retrieves all replies and transform then into notes in the ticket. But I noticed that only one response (the recently) is taken into account.

How can I do so that all the replies being transformed into notes for the ticket in question?

Thanks.

[SL-Gundam]

Every reply should be a separate email and every email is processed on its own.
Why that does not happen for you, i'm unsure.
Have you checked whether the replies are all properly received in the mailbox? If so we will need to enable debug mode and see how EmailReporting processes the emails.