Email notification issue with new statuses

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coppin
Posts: 12
Joined: 19 Apr 2010, 10:01

Email notification issue with new statuses

Post by coppin »

Hi,

I added some statuses and redefined $g_status_enum_string = '10:new,11:received_by_MOE, 12:validated_MOE,80:resolved,90:closed'; (example)
I tested the email notifications and it works with "new" but not with "received_by_moe"! I read in the forum that email notification doesn't work
with statuses different from native values like 10,20,30...90 ? It is right?
I need of eigth possible email notification corresponding to eight statuses. How can I do ?

Thank you.
atrol
Site Admin
Posts: 8580
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email notification issue with new statuses

Post by atrol »

I have no problems with this in one of my installations (using 1.1.6)
Which version do you use?
Did you enable the checkboxes for "Status changes to received_by_MOE" at page [ Manage ] -> [ Manage Configuration ] -> [ E-mail Notifications ]
Please use Search before posting and read the Manual
coppin
Posts: 12
Joined: 19 Apr 2010, 10:01

Re: Email notification issue with new statuses

Post by coppin »

I'm using 1.2 version. And I did enable the corresponding checkboxes. I will test it again on Monday.
coppin
Posts: 12
Joined: 19 Apr 2010, 10:01

Re: Email notification issue with new statuses

Post by coppin »

I confirm that only native values can used for mail alert (like 20: feedback). If I put 21 for feed back it doesn't work !

Other point , in the email notification console we can read

In the table below, the following color code applies:
Project setting overrides others.
All Project settings override default configuration.


What does it really mean ? And how does it work ?
atrol
Site Admin
Posts: 8580
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email notification issue with new statuses

Post by atrol »

Sorry, I don't have the time to test this with 1.2.x at the moment.
Just to be sure, did you read and follow all the instructions: http://docs.mantisbt.org/master/en/admi ... IZE.STATUS
If yes, and it's still not working, enter a bug report for this.
Please use Search before posting and read the Manual
coppin
Posts: 12
Joined: 19 Apr 2010, 10:01

Re: Email notification issue with new statuses

Post by coppin »

The problem is resolved I forgot to change :
$g_default_email_on_status=20 , to activate the mail on the min status level of 20
atrol
Site Admin
Posts: 8580
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email notification issue with new statuses

Post by atrol »

Nice to hear that your problem is solved, but I am wondering because the setting default_email_on_status seems currently not to be used in MantisBT 1.2.1
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