Migrating from BMC Remedy ARS to Mantis

[pablopedrosa]

Hi

I'm working for a regional government organization at Spain and we decided Mantis to be our service desk software due to prices and licences policies, lack of functionalities, development kit & environment and overall costs in a customized application created about eight years ago on a basic BMC Remedy ARS engine, still in production.

The figures are about 90.000 incidents per year, 100 actual manager users and 10.000 intended reporter users who still use the phone to open the incident on the service desk and we have to get them moved to a web interface because this service is external (outsourcing) and works on a per-call basis costs.

The plan is a pilot stage building one medium-sized service line on Mantis (as a project) and collecting data in order to to design and plan full migration. For that, we're looking for references on scalability and performance specific to Mantis (beyond MySQL & HTTP Server related) if any.

Specifically, I'd like to share experiences on programming plugins using PHP functions oci_* because the plugins we've implemented to integrate Mantis with the pre-existing corporate Oracle databases send calls to these functions. Advice on this later term would be highly appreciated.

Regards