Not receiving e-mails

[akanevsky]

Hello,

I just installed the latest version of mantis bug tracker.

I set myself up as the administrator with E-mail on New set to yes with minimum severity of Any.

The problem is that when people post bugs, I am not receiving e-mails.

Why do you think that is and how do I fix it?

Thanks,
- Anton

[atrol]

start reading this http://www.mantisbt.org/forums/viewtopi ... =3&t=15398

[akanevsky]

I am receiving e-mails about replies to issues I am monitoring so the e-mail functionality works fine. I am just not receiving e-mails about new issues posted to the bug tracker. What do I configure?

[atrol]

Check "My Account" -> "Preferences"
"Email on Status Change" settings

[akanevsky]

E-mail on Status Change is set to off. But E-mail on New is set to on. So I should be receiving notifications about new bugs, shouldn't I? If not, what's the E-mail on New setting for?

[atrol]

You are right, you should get E-Mail also without the setting for status changes.
I was not able to reproduce your issue.
Which version of MantisBT do you use?

[akanevsky]

MantisBT Version 1.2.4.

[atrol]

To trace what happens you can add temporary the following lines to file config_inc.php

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/tmp/mantisbt.log';

[mmoguy]

ok, I'm a complete noob and this probably isn't but have you checked your spam folder? Please don't shoot me down in flame if that's a stupid idea

[akanevsky]

Yes, I have checked my spam folder. Thank you for the suggestion.