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Not receiving e-mails
Posted: 25 Jan 2011, 20:09
by akanevsky
Hello,
I just installed the latest version of mantis bug tracker.
I set myself up as the administrator with E-mail on New set to yes with minimum severity of Any.
The problem is that when people post bugs, I am not receiving e-mails.
Why do you think that is and how do I fix it?
Thanks,
- Anton
Re: Not receiving e-mails
Posted: 25 Jan 2011, 20:25
by atrol
Re: Not receiving e-mails
Posted: 25 Jan 2011, 20:44
by akanevsky
I am receiving e-mails about replies to issues I am monitoring so the e-mail functionality works fine. I am just not receiving e-mails about new issues posted to the bug tracker. What do I configure?
Re: Not receiving e-mails
Posted: 25 Jan 2011, 21:06
by atrol
Check "My Account" -> "Preferences"
"Email on Status Change" settings
Re: Not receiving e-mails
Posted: 25 Jan 2011, 21:13
by akanevsky
E-mail on Status Change is set to off. But E-mail on New is set to on. So I should be receiving notifications about new bugs, shouldn't I? If not, what's the E-mail on New setting for?
Re: Not receiving e-mails
Posted: 26 Jan 2011, 09:52
by atrol
You are right, you should get E-Mail also without the setting for status changes.
I was not able to reproduce your issue.
Which version of MantisBT do you use?
Re: Not receiving e-mails
Posted: 26 Jan 2011, 15:56
by akanevsky
MantisBT Version 1.2.4.
Re: Not receiving e-mails
Posted: 26 Jan 2011, 16:29
by atrol
To trace what happens you can add temporary the following lines to file config_inc.php
Code: Select all
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/tmp/mantisbt.log';
Re: Not receiving e-mails
Posted: 02 Mar 2011, 05:14
by mmoguy
ok, I'm a complete noob and this probably isn't but have you checked your spam folder? Please don't shoot me down in flame if that's a stupid idea
Re: Not receiving e-mails
Posted: 18 Mar 2011, 01:21
by akanevsky
Yes, I have checked my spam folder. Thank you for the suggestion.