automatic status change

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nobswolf
Posts: 5
Joined: 11 Feb 2009, 11:32
Location: SW-Germany

automatic status change

Post by nobswolf »

When a ticket is in status "feedback" and I add a note it's status gets automatically changed to "assigned".

Version is 1.2.4.

I prefer if it would stay in the previous status. If I recall correctly this was the case in previous versions.

Where can I change this behaviour?
atrol
Site Admin
Posts: 8536
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: automatic status change

Post by atrol »

add the following line to file config_inc.php

Code: Select all

$g_reassign_on_feedback = OFF;
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nobswolf
Posts: 5
Joined: 11 Feb 2009, 11:32
Location: SW-Germany

Re: automatic status change

Post by nobswolf »

Thanks for the fast answer, works perfectly.
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