When a ticket is in status "feedback" and I add a note it's status gets automatically changed to "assigned".
Version is 1.2.4.
I prefer if it would stay in the previous status. If I recall correctly this was the case in previous versions.
Where can I change this behaviour?
automatic status change
Moderators: Developer, Contributor
Re: automatic status change
add the following line to file config_inc.php
Code: Select all
$g_reassign_on_feedback = OFF;
Re: automatic status change
Thanks for the fast answer, works perfectly.