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automatic status change

Posted: 28 Jan 2011, 12:45
by nobswolf
When a ticket is in status "feedback" and I add a note it's status gets automatically changed to "assigned".

Version is 1.2.4.

I prefer if it would stay in the previous status. If I recall correctly this was the case in previous versions.

Where can I change this behaviour?

Re: automatic status change

Posted: 28 Jan 2011, 12:53
by atrol
add the following line to file config_inc.php

Code: Select all

$g_reassign_on_feedback = OFF;

Re: automatic status change

Posted: 28 Jan 2011, 13:40
by nobswolf
Thanks for the fast answer, works perfectly.