I need two start state for tickets

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cdb
Posts: 23
Joined: 09 Nov 2011, 15:45

I need two start state for tickets

Post by cdb »

Hi guys, i have a problem with mantis.At practice I need that two different access level report a bug in two different state. For example:
a user in level OPERATOR report a ticket in state "NEW"
also a user in level CONFIRMED_OPERATOR (for example) report a ticket in a "CONFIRMED" state.
It's possible??? I hope yes :)

Thanks all and sorry for my english :)
atrol
Site Admin
Posts: 8553
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: I need two start state for tickets

Post by atrol »

It's possible by writing a plugin if you use MantisBT version >= 1.2
If you use older versions you have to change the source code.
Please use Search before posting and read the Manual
cdb
Posts: 23
Joined: 09 Nov 2011, 15:45

Re: I need two start state for tickets

Post by cdb »

I use versione 1.2.8 but i think i'm not able to write a plugin :)
Do You know a plugin able to do this??
atrol
Site Admin
Posts: 8553
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: I need two start state for tickets

Post by atrol »

cdb wrote:I use versione 1.2.8 but i think i'm not able to write a plugin :)
Learn ;-)
cdb wrote: Do You know a plugin able to do this??
I am not aware that there is one.
Most of the available plugins are stored at https://github.com/mantisbt-plugins
Some older plugins at http://git.mantisforge.org/
Some are stored as attachments of issues with category "Plugins" using project "mantisbt" and some with their own project at http://www.mantisbt.org/bugs
Probably there are even more at various places in web.
Please use Search before posting and read the Manual
cdb
Posts: 23
Joined: 09 Nov 2011, 15:45

Re: I need two start state for tickets

Post by cdb »

Thanks for links, i will search...
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