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I need two start state for tickets

Posted: 09 Nov 2011, 15:53
by cdb
Hi guys, i have a problem with mantis.At practice I need that two different access level report a bug in two different state. For example:
a user in level OPERATOR report a ticket in state "NEW"
also a user in level CONFIRMED_OPERATOR (for example) report a ticket in a "CONFIRMED" state.
It's possible??? I hope yes :)

Thanks all and sorry for my english :)

Re: I need two start state for tickets

Posted: 09 Nov 2011, 16:59
by atrol
It's possible by writing a plugin if you use MantisBT version >= 1.2
If you use older versions you have to change the source code.

Re: I need two start state for tickets

Posted: 10 Nov 2011, 12:27
by cdb
I use versione 1.2.8 but i think i'm not able to write a plugin :)
Do You know a plugin able to do this??

Re: I need two start state for tickets

Posted: 10 Nov 2011, 13:16
by atrol
cdb wrote:I use versione 1.2.8 but i think i'm not able to write a plugin :)
Learn ;-)
cdb wrote: Do You know a plugin able to do this??
I am not aware that there is one.
Most of the available plugins are stored at https://github.com/mantisbt-plugins
Some older plugins at http://git.mantisforge.org/
Some are stored as attachments of issues with category "Plugins" using project "mantisbt" and some with their own project at http://www.mantisbt.org/bugs
Probably there are even more at various places in web.

Re: I need two start state for tickets

Posted: 10 Nov 2011, 13:58
by cdb
Thanks for links, i will search...