E-Mail Question Help me please

[burak.ogutken]

Hello,

my question is i think so simple but i don't know how i can set it up this. when reporter or client create issue mantis doesn't notify me i have to let open and refresh all the time and can't catch the issues i want to know when created issue then i can assign to developer please help me

thanks for all

ps
sorry for my english

[atrol]

If you are the manager of the project you can go to page
Manage > Manage Configuration > E-mail Notifications
Enable "Status changes to 'new'" in column "Manager"
Click "Update Configuration"

[burak.ogutken]

doesn't work please help me when ticket opened doesn't notify me

[atrol]

Did you open a new issue or another user?
Keep in mind that you get no notifications for own activities with default settings.

[burak.ogutken]

hi yes

i logged in another user and open a issue, but same my other account which is has administator permissions but still same not getting any notification about new issiue i am not catching new issues from my client and we are in trouble (

[atrol]

I told you to set

Enable "Status changes to 'new'" in column "Manager"

Are you "Manager" of the project?
If not, you might have to check "Administrator"

[rohit.ascent]

Hi all,
I am unable to setup auto email configuration , i had done changes in the config_inc.php as suggested by mantis , i am using xampp to run mantis
# --- Email Configuration ---
$g_allow_signup = ON; //allows the users to sign up for a new account
$g_enable_email_notification = ON; //enables the email messages
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'xxxxxx';
$g_smtp_connection_mode = 'tls';
$g_smtp_port = 465;
$g_smtp_username = 'xxxxxxx; //replace it with your gmail address
$g_smtp_password = 'xxxxx'; //replace it with your gmail password
$g_administrator_email = 'youradmin@whatever.com'; //this will be your administrator email address
#$g_email_send_using_cronjob = OFF;
even i had changed the xampp php/php.inc path to
sendmail_path = "\"C:\xampp\sendmail\sendmail.exe\" -t"

; XAMPP: Comment out this if you want to work with mailToDisk, It writes all mails in the C:\xampp\mailoutput folder
#sendmail_path="C:\xampp\mailtodisk\mailtodisk.exe"

; Force the addition of the specified parameters to be passed as extra parameters
; to the sendmail binary. These parameters will always replace the value of
; the 5th parameter to mail(), even in safe mode.
;mail.force_extra_parameters =

; Add X-PHP-Originating-Script: that will include uid of the script followed by the filename
mail.add_x_header=Off

; Log all mail() calls including the full path of the script, line #, to address and headers
;mail.log = "C:\xampp\php\logs\php_mail.log"
and i had made changes in the xampp/sendmail/sendmail.ini as shown in the xampp tutorial , From last 2 days i was searching for solution in the google done many changes as i found in google and even i tried the testmail.php code in the xampp server it is also not working for me , please any one of help out to solve this issue.
Honestly saying struggling with this issue from last 2 day, really appreciated those post solution for this .
Thanks a lot in Advance