Getting Password Reset and Signup Emails, but no other.

[townsfolk]

Hi, I'm new. I'm trying to set up Mantis on my VPS, and I'm having some issues with the notification emails. If I create a new user, the user gets an email about the account creation, and if I reset a users' password, they get those emails. However, if I create a ticket, or update a ticket no one gets emails.

I have the default settings, and I'm running the latest development version: 1.1.0rc1.

Any help would be greatly appreciated.

Thanks.

[townsfolk]

I downgraded to the the 1.0.8 version, and I've also set the $g_return_path_email variable in config_inc.php. I still only get the signup and password emails and I'm not getting any bounce backs. I looked through the defaults php file and I see that email notifications are on, do I need to set specific settings to get the emails? I figured it would send everything under the sun at first, then I'd have to turn stuff off, is this not true?

[Nycto]

Mantis has a handy e-mail log that will tell you what events are being triggered, who e-mails are being sent to, who they aren't being sent to and why. Add this to your config:

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = "emailEvents.log";

From there, it should be fairly easy to diagnose the problem.

[townsfolk]

Hi, I put the two properties in config_inc.php, and I sent out a couple new account emails and a couple password reset emails. I get the emails, but nothing is being put in to that file. I tailed it while sending as well, I didn't see anything being written to the file.

[townsfolk]

Although the log was never written to, I finally figured out that the reason I wasn't getting emails was because I was performing all the actions as myself, and this option "$g_email_receive_own" was defaulted to OFF. I turned it on and now I'm getting the email notifications. Personally I would expect this to be defaulted to on, and users should turn it off if it's too much.

Thanks.