Not getting email notifications for new accounts

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mfo
Posts: 7
Joined: 16 Jan 2008, 10:06

Not getting email notifications for new accounts

Post by mfo »

Hi,

After installing Mantis on the server edition, I've tried to register a new account. I can login with my
Administration account and standard password, but I don't get any mail which
should be sent by Mantis (Activation mail, reset password mail etc.!). This means,
I can't use any other account except Administrator...

The versions i have used on server:
OS: Windows Server 2008 Web Edition Trial
Mantis: mantis-1.1.2
MySQL:mysql-5.0.51b-win32

when i noticed this on the server i have deployed the mantis to the local system. Then it is working fine.
My local system Versions are:
MySQL: mysql-5
OS- Windows XP with SP3

am unable to findout the problem why it is not working on the Server edition and working on the local system. If the problem is with the config file or some other mantis files then it shouldn't work in the local system too, but it's working in local system.
So am thinking that the settings to be related to the server only. Can anyone help me out?
It's very urgent for me.
Do you have an idea how I could possibly fix this issue? Thanks a lot!
vzw614
Posts: 143
Joined: 15 May 2008, 14:59

Re: Not getting email notifications for new accounts

Post by vzw614 »

Did you try running /admin/check.php and testing the email functionality?

Do you have the email settings configured correctly in your config_inc.php file? ($g_enable_email_notification, $g_phpmailer_method, $g_smtp_host, etc)?

Do you have your smtp set up in your php.ini file correctly?
nickB
Posts: 1
Joined: 26 Aug 2008, 06:49

Re: Not getting email notifications for new accounts

Post by nickB »

I have the same problem. Installed everything correctly. Added the smtp and option 2 to the config_inc.php
Even I used the admin/check.php to send a testemail. It says send successfull but I don't receive the mail.
Also I contacted my hosting company. They are sure only to use smtp host without username and password. I have other mailfunctionality at this hosting which works well.

Please Help!

Thnx
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