Email issues?

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thegash35
Posts: 5
Joined: 24 Sep 2008, 15:48

Email issues?

Post by thegash35 »

I've found that aside from new account registrations, I am not getting any emails from Mantis (nor are other users).

I can't seem to find any errors or figure out why this is. I tried some troubleshooting things on the web, like setting a debug email address, but I got nothing there either.

Default is set to use the php mail() function. Is there any way to figure out what is going on with email notifications in Mantis?

I went into the manage configuration screen and checked every checkbox for every permission level, yet still nothing. As a result I've had to resort to manually sending emails every time bugs are updated. This is obviously not an ideal solution.

Any suggestions are appreciated.

Thanks
Rich
vboctor
Site Admin
Posts: 1304
Joined: 13 Feb 2005, 22:11
Location: Redmond, Washington
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Re: Email issues?

Post by vboctor »

Which version are you using? Is there certain events where emails are not sent? Are others not receiving emails for your changes or just you?
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thegash35
Posts: 5
Joined: 24 Sep 2008, 15:48

Re: Email issues?

Post by thegash35 »

version 1.1.2

I went in and changed the settings to email every user type every event. But for example one person does not receive emails but i do, but we are both administrators and both on the same email server so it's not a spam issue or something like that.
mpon
Posts: 1
Joined: 07 Nov 2008, 20:09

Re: Email issues?

Post by mpon »

Did you change:

$g_email_receive_own = ON

in the config_inc.php?

I had your problem until I set that variable.
vboctor
Site Admin
Posts: 1304
Joined: 13 Feb 2005, 22:11
Location: Redmond, Washington
Contact:

Re: Email issues?

Post by vboctor »

You may also want to apply the patch associated with the following issue:
http://www.mantisbt.org/bugs/view.php?id=9309
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