Hello,
Summary:
I am looking for email-bug-submission and email-update capbility via Mantis. Can Mantis do this?
I have yet to see any of these features discussed in my searches of email archives, forums, Mantis docs, etc. Sorry if it's a FAQ.
I also posted this question to the matin-dev email list, thread link here:
http://sourceforge.net/mailarchive/foru ... um_id=3264
Details:
I'm a software development manager conducting a competitive "bake-off" evaluation of 3 different open-source, web-based bug-tracking apps for my software-development group:
1) Mantis
2) Bugzilla
3) BestPractical's RequestTracker ( http://bestpractical.com/rt/ )
RequestTracker is a longshot candidate, because appears to be targeted primarily for customer-support tickets. Our group currently uses it for basic task tracking. But it is running and being used on our collaboration server. It does have nice email submission, update, and notification integration.
Bugzilla is also loaded on our server, but not currently in broad use. It seems to have every feature under the sun, including email submission and update capability (along with all the email notification stuff).
Mantis seems to be a popular blend of capability and simplicity, but I have yet to see any capability in Mantis to submit or update bugs via email. All I see thus far is email-notification-of-change-of-status-or-new-bugs capability.
I am a fanatic about email-submission-and-update capability. It's much easier for users to submit bugs this way (and gets over the "it took too much time to log into the website to submit the bug so I didn't submit the bug" problem), plus automated test scripts can easily submit bug reports via email (much easier then try to post web forms), among other reasons.
Thanks for any help,
-Matt
Bug submission-and-update capability via email?
Moderators: Developer, Contributor
I also was looking for e-mail bug submission capability and I found it! At last. Thanks to IRC and #mantishelp on irc.freenode.net. There's patch in http://bugs.mantisbt.org/view.php?id=4286 for that. Cool :-)