View Issue Details

IDProjectCategoryView StatusLast Update
0018033mantisbtemailpublic2015-04-07 17:04
Reporteradish453 Assigned To 
PriorityhighSeveritymajorReproducibilitysometimes
Status newResolutionopen 
PlatformallOSallOS Versionall
Summary0018033: Email not triggering status update
Description

Hi,
Earlier whenever we change status of any issue or any new issue reported email triggers to assigned project users but from last few days emails not coming on new issues or change status of any existing issue.

please help.

TagsNo tags attached.

Activities

dregad

dregad

2015-01-19 03:38

developer   ~0042199

Did you check your email sending queue ? Are you receiving any notifications from mantis at all ?
Were the system or user preferences for notifications changed ?

adish453

adish453

2015-01-19 03:44

reporter   ~0042200

Hi,
How to check email sending queue ? (Note we do not have much traffic on mentis)
No,we do not receiving any notifications'
No,i did not change any preferences except just updated again

dregad

dregad

2015-01-19 05:28

developer   ~0042204

How to check email sending queue ?

Use admin tools http://example.com/mantis/admin/email_queue.php
(note, if Mantis has been installed as per recommendation, the admin directory should have been deleted, you might have to temporarily put it back)

except just updated again

What is that supposed to mean ?

adish453

adish453

2015-01-19 06:13

reporter   ~0042205

Just Updated again means i checked that all privileges set or not for users and then click update preference to ensure preferences.If you wish i can give you log in

Issue History

Date Modified Username Field Change
2015-01-19 03:31 adish453 New Issue
2015-01-19 03:38 dregad Status new => feedback
2015-01-19 03:38 dregad Note Added: 0042199
2015-01-19 03:44 adish453 Note Added: 0042200
2015-01-19 03:44 adish453 Status feedback => new
2015-01-19 05:28 dregad Status new => feedback
2015-01-19 05:28 dregad Note Added: 0042204
2015-01-19 06:13 adish453 Note Added: 0042205
2015-01-19 06:13 adish453 Status feedback => new