View Issue Details

IDProjectCategoryView StatusLast Update
0021160Plugin - EmailReportingGeneralpublic2026-10-21 15:40
ReporterSteveA Assigned ToSL-Gundam  
PrioritynormalSeverityminorReproducibilityalways
Status resolvedResolutionfixed 
Product Version0.9.1 
Summary0021160: Bottom Posted replies
Description

Thunderbird by default puts the reply at the bottom of the email so a raw text reply looks like:

On 26/06/16 11:10, Canalplan Bug Tracker wrote:

A NOTE has been added to this issue.
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2016-06-26 11:10 Mail Reporter Note Added: 0000554

[[User Reply goes here]]

Whereas Google puts the reply at the top of the message

There seems to be no way of configuring the system to handle a mix of top replies and bottom replies.

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Activities

SL-Gundam

SL-Gundam

2016-06-26 13:39

manager   ~0053451

Last edited: 2016-06-26 13:39

It can be changed in thunderbird: https://support.mozilla.org/en-US/kb/reply-above-or-below-quoted-text

It's weird that your default is below the quote.

I've installed Thunderbird and added email accounts and by default it places the reply above the quote and the signature below the quote

While the signature below the quote is different compared to other clients, it should not matter since most of the time you don't want it either way

I'll leave this issue open so that we can figure out how to properly deal with this when users set this up different then the default settings but it will not get a high priority since most users will use the default

SteveA

SteveA

2016-06-26 14:16

reporter   ~0053454

I've just checked Thunderbird and you're right - will have to ask people to make the change from bottom commenting if they want to use the update by email functionality.

SL-Gundam

SL-Gundam

2026-10-21 15:40

manager   ~0071524

The new email reply parser introduced in EmailReporting 0.11.0 deals with this better.

Enable this: http://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mail_remove_replies

Disable this: http://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mail_remove_mantis_email