0024096: email body looks ugly

ID	Project	Category	View Status	Date Submitted	Last Update
0024096	mantisbt	email	public	2018-03-10 13:43	2018-03-21 20:29

Reporter	leonardo.salatino	Assigned To
Priority	normal	Severity	minor	Reproducibility	always
Status	new	Resolution	open
Product Version	2.12.0

Summary	0024096: email body looks ugly
Description	Hi, yesterday I upgraded my mantis from 2.5 to 2.12; everything went somoothly. But I have two issues with emails. The body looks ugly because of the html, the email was ok before upgrading the version but now it is showing the <br /> or a html tgs. Please see attached image. How can I fix it?
Tags	No tags attached.
Attached Files	Screen Shot 03-10-18 at 03.40 PM.PNG (60,146 bytes) Screen Shot 03-10-18 at 03.40 PM.PNG (60,146 bytes)

atrol 2018-03-10 14:41 developer ~0059157	I am not able to reproduce the issue. leonardo.salatino looks the e-mail you got for this note good for you?

leonardo.salatino 2018-03-10 16:09 reporter ~0059159	Yes, the email from this mantis is good (attached to this note); the one from my mantis installation is wrong. Is there some log that I can turn on and check? Screen Shot 03-10-18 at 06.09 PM.PNG (52,251 bytes) Screen Shot 03-10-18 at 06.09 PM.PNG (52,251 bytes)

vboctor 2018-03-21 03:15 manager ~0059256	Try tweaking the following lines in `email_send()` in `core/email_api.php`. Search for documentation of PHPMailer for possible values. `# Setup new line and encoding to avoid extra new lines with some smtp gateways like sendgrid.net $t_mail->LE = "\r\n"; $t_mail->Encoding = 'quoted-printable';`

leonardo.salatino 2018-03-21 20:29 reporter ~0059271	In the mentioned function ("function email_send( EmailData $p_email_data )" in core/email_api.php in version 2.12) there was another line setting the html to false (line 1322): "$t_mail->IsHTML( false ); # set email format to plain text" I chanaged that parameter to True and it worked, now the emails are in html format and look nice. Thank you very much for your help!