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Originally the idea was for this to be used for debugging purposes in case of issues. But your right, eml's can be properly opened while the contents are the same as the txt files in question It has been added to the todolist As a quickfix i suggest changing the .txt in this line to .eml |
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Sorry... Long time I did not respond, but just wanted to say that I saw it, we implemented it and it's working! Thanks! I have added an issue in the MantisBT team (25519) that has not been handled. It is about being able to send emails to "watchers" being the watchers non-necessarily users from Mantis. That would help to add the senders from emails to "watchers" and so notify them automatically with the ticket number whenever the issue is created. Just in case you can help move things forward on the MANTIS BT... I think that would give a use case of huge value for the ones using MANTIS as CMMS. If you cannot move that forward, anyway, THANKS A LOT FOR YOUR HELP! I appreciate that! |
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There are some caveats to your request. One of them is spam. You might not feel that to be an issue but the MantisBT team does need to keep that in mind. What i'm trying to say is that the idea sounds simple but it has a lot of things that need to be considered carefully Personally if you really want this i advise you start building your own plugin to satisfy your needs. It would be a lot faster. |
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Hi! First of all, BIG THANK YOU for writing back so fast! I understand what you mean... not sure I have the solution. Basically, the only thing I want to do is send automatically an email saying "Thanks for your request. We have added the issue #xxxxxxx into our system and our team will contact you shortly"... Basically, minimizing the time to respond at least with a ticket number. If to do this I need to add as a user everybody that sends an email, it will add a lot of noise to our system. That's why I was thinking the "watcher" could make sense. Do you think there is another way of doing this? After the autoresponse, I do not need anything else, as I can just keep on answering on the email conversation and have all the information into the ticket. I am explaining all this because I think you are super knowledgeable in the system and you might have the magic advice on how to achieve this and whether this is a normal request or not, or if this makes sense at all. THANK YOU again for your fast response, it is very much appreciated! |
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Like i said earlier. My advise would be to create your own plugin as i feel its unlikely that any functionality like this will be added anytime soon Either you do this yourself or you find somebody to do this for you Starbuck is trying to promote the plugin culture for MantisBT. I suggest you post in that forum after reading the necessary threads and see whether he or somebody else responds |
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Hi all, I'd also like the plugin to save the original email as EML instead of TXT. Is this still on your todo list, or should I make a pull request on Github? |
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It's still on the todolist. I will have a look at it. |
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Changes applied to 0.11.0-DEV https://github.com/mantisbt-plugins/EmailReporting/commit/c7969e6ae9b3d3a7d44c29091c7b406d28d880dd |
- Anonymous
