0028335: Body of plain text email missing from "Complete email" attachment

ID	Project	Category	View Status	Date Submitted	Last Update
0028335	Plugin - EmailReporting	General	public	2021-04-22 15:55	2026-10-21 12:00

Reporter	bradbulger	Assigned To	SL-Gundam
Priority	normal	Severity	major	Reproducibility	always
Status	resolved	Resolution	fixed
Product Version	0.10.1

Summary	0028335: Body of plain text email missing from "Complete email" attachment
Description	We have "remove all replies" checked, the identifying string is "-----Original Message-----". Sending mail from Outlook to Mantis, not only is all the content below that string removed from the comment on the ticket, but the entire body of the email is missing from the "Complete email" attachment. Looking at the parsed version of the debug copy, the original body is in [X-Mantis-Body], but none of it is in [X-Mantis-Parts][body]. When people forward a pre-existing email chain to Mantis, either to open a ticket or add information to an existing one, the interesting content is in the forwarded message, which gets removed from the Mantis entry. That could be acceptable if it was available in the "Complete email", but as it is now, it is completely lost.
Tags	No tags attached.
Attached Files	raw_msg_1619119801_6fac0d669a975c00c9d7dc87019209d9 (11,263 bytes) parsed_msg_1619119801_1a242ca4a713aaac35dd1060913df0cf (12,736 bytes) array ( 'From_parsed' => array ( 'name' => 'Bulger, Brad (ARC-SGG)[Bay Area Environmental Research Institute]', 'email' => 'bradford.bulger@nasa.gov', 'From' => '"Bulger, Brad (ARC-SGG)[Bay Area Environmental Research Institute]" <bradford.bulger@nasa.gov>', ), 'Reporter_id' => 6, 'Subject' => 'FW: [EXTERNAL] Re: A plain text saga [1332]', 'To' => array ( 0 => 'support@cloud1.arc.nasa.gov', ), 'Cc' => array ( ), 'X-Mantis-Body' => 'Forwarding a plain text message with indents on, but I think it\'s the OM line that\'s key. -----Original Message----- From: Brad Bulger <bulger@baeri.org> Date: Thursday, April 22, 2021 at 12:22 PM To: "Bulger, Brad (ARC-SGG)[Bay Area Environmental Research Institute]" <bradford.bulger@nasa.gov> Subject: [EXTERNAL] Re: A plain text saga I think there is a flaw in your argument. -----Original Message----- From: "Bulger, Brad (ARC-SGG)[Bay Area Environmental Research Institute]" <bradford.bulger@nasa.gov> Date: Thursday, April 22, 2021 at 12:08 PM To: Brad Bulger <bulger@baeri.org> Subject: A plain text saga No fuss, no muss', 'X-Mantis-Parts' => array ( 0 => array ( 'name' => 'Complete email.txt', 'ctype' => 'text/plain', 'body' => 'Return-Path: <bradford.bulger@nasa.gov> Received-SPF: Pass (sender SPF authorized) identity=mailfrom; client-ip=2a01:111:f400:7d04::203; helo=gcc02-dm3-obe.outbound.protection.outlook.com; envelope-from=bradford.bulger@nasa.gov; receiver=support@cloud1.arc.nasa.gov From: "Bulger, Brad (ARC-SGG)[Bay Area Environmental Research Institute]" <bradford.bulger@nasa.gov> To: Mantis Bug Tracker <support@cloud1.arc.nasa.gov> Subject: FW: [EXTERNAL] Re: A plain text saga [1332] Thread-Topic: [EXTERNAL] Re: A plain text saga [1332] Thread-Index: AQHXN6z5YbILxE3FNkS++OtamjhT2Q== Date: Thu, 22 Apr 2021 19:23:29 +0000 Message-ID: <C8DB9831-4CCE-4C2C-8D9C-BBDC467A2A1F@nasa.gov> Accept-Language: en-US Content-Language: en-US user-agent: Microsoft-MacOutlook/16.48.21041102 Content-Type: text/plain; charset="utf-8" Content-ID: <31E81F9FF07174489F9FD1D44944DDC9@namprd09.prod.outlook.com> Content-Transfer-Encoding: base64 MIME-Version: 1.0

SL-Gundam 2021-04-22 17:10 manager ~0065420 Last edited: 2021-04-22 17:12	Complete email.txt is a debug feature and is designed to attach the raw_msg as an attachment to the issue. The email uses base64 encoding. Below is the body of your email. It's not readable unless a base64 decode is applied Rm9yd2FyZGluZyBhIHBsYWluIHRleHQgbWVzc2FnZSB3aXRoIGluZGVudHMgb24sIGJ1dCBJIHRo aW5rIGl0J3MgdGhlIE9NIGxpbmUgdGhhdCdzIGtleS4NCg0K77u/LS0tLS1PcmlnaW5hbCBNZXNz YWdlLS0tLS0NCkZyb206IEJyYWQgQnVsZ2VyIDxidWxnZXJAYmFlcmkub3JnPg0KRGF0ZTogVGh1 cnNkYXksIEFwcmlsIDIyLCAyMDIxIGF0IDEyOjIyIFBNDQpUbzogIkJ1bGdlciwgQnJhZCAoQVJD LVNHRylbQmF5IEFyZWEgRW52aXJvbm1lbnRhbCBSZXNlYXJjaCBJbnN0aXR1dGVdIiA8YnJhZGZv cmQuYnVsZ2VyQG5hc2EuZ292Pg0KU3ViamVjdDogW0VYVEVSTkFMXSBSZTogQSBwbGFpbiB0ZXh0 IHNhZ2ENCg0KICAgIEkgdGhpbmsgdGhlcmUgaXMgYSBmbGF3IGluIHlvdXIgYXJndW1lbnQuDQoN CiAgICAtLS0tLU9yaWdpbmFsIE1lc3NhZ2UtLS0tLQ0KICAgIEZyb206ICJCdWxnZXIsIEJyYWQg KEFSQy1TR0cpW0JheSBBcmVhIEVudmlyb25tZW50YWwgUmVzZWFyY2ggSW5zdGl0dXRlXSIgPGJy YWRmb3JkLmJ1bGdlckBuYXNhLmdvdj4NCiAgICBEYXRlOiBUaHVyc2RheSwgQXByaWwgMjIsIDIw MjEgYXQgMTI6MDggUE0NCiAgICBUbzogQnJhZCBCdWxnZXIgPGJ1bGdlckBiYWVyaS5vcmc+DQog ICAgU3ViamVjdDogQSBwbGFpbiB0ZXh0IHNhZ2ENCg0KICAgICAgICBObyBmdXNzLCBubyBtdXNz DQoNCg0KDQo= What you should do is disable debugging features as they are designed to find issues and not for production usage. As i see it you have 2 options. Disable the removal of replies. Apparently you want the replies so don't remove them. Enable the removal of replies. What you want is this: https://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mail_max_email_body_add_attach It will do what you wanted Complete email.txt to do.

bradbulger 2021-04-22 19:22 reporter ~0065421	I only turned on debugging to, you know, debug it. I had wondered if it was encrypting the body, I thought that was some kind of Proofpoint signature block. The clear text is in the parsed version of the debugging output, so it must be available. I guess the issue is that the "Complete email" is an attachment of the raw email. Maybe I can rig something up. We had already had mail_max_email_body_add_attach set to Yes, so I am not sure what you mean about it.

bradbulger 2021-04-22 19:24 reporter ~0065422	Oh I see you're saying that attaching the original email is a debugging feature, not meant for production use? I guess we just disagree, then, it has always been a valuable feature. This current issue is our own organization making things harder on us now, it looks like.

SL-Gundam 2021-04-23 12:31 manager ~0065427	Sorry my mistake option 2 does not apply since it triggers on truncation because of length not because stripping replies or signatures. It's possible to create your own plugin for MantisBT and hook it into MantisBT/EmailReporting events. Don't know whether they provide enough information but we could fix that if needed. You could also quick fix it by doing the following Add the below code here: https://github.com/mantisbt-plugins/EmailReporting/blob/279d8a1f03c3202238220d701a3477acb917abf3/core/mail_api.php#L876 `$t_part = array( 'name' => 'note.txt', 'ctype' => 'text/plain', 'body' => $t_description, ); $p_email[ 'X-Mantis-Parts' ][] = $t_part;` Modify as needed Currently this will add every note in its complete form before modifications take place

bradbulger 2021-04-23 15:02 reporter ~0065428	Yes, a patch and then a plugin sounds like the way to go. If this business with encoded body text isn't already a known thing, I guess that means it's not too common yet. Thanks for your help.

SL-Gundam 2021-04-24 14:05 manager ~0065430	Encoded body text is standard for email systems. There are different methods but base64 is one of them. If you run into any issues with writing your plugin please let me know so that we can see what changes are required

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