View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0029052||mantisbt||signup||public||2021-09-09 04:19||2021-09-09 08:30|
|Summary||0029052: First connection screen inverts username and real-name fields|
When creating a new user with username "john.doe" and real name "John DOE", on first connection screen, the two fields are inverted in the screen (see screenshots), so the user has to reenter their username for the registering process to complete.
|Steps To Reproduce|
Create the user as described
This issue generates tons of support requests from our customers who are not paying attention to what is displayed, even if warned before.
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So, the system works as designed. The fields are not "inverted".
So I need to understand what my clients are doing as we experience really a lot of issues with this registration phase.
What could be the cause for confusion, is that there is no separate label for the realname field; if there is no content, Mantis will display a light-gray label within the text area itself (like for the password fields in your screenshot), but since you preset the Realname when creating the account, the users do not see this indication.
IIRC this was designed that way based on the more common self-registration process, where the users are not able to set the realname in the initial account creation, so the verify page allows them to set it.
Maybe displaying a separate label for the realname field on the verify page would avoid the confusion.
That makes sense.
In our company, we systematically provide a real user name when creating a new account.