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IDProjectCategoryView StatusDate SubmittedLast Update
0029689mantisbtuipublic2022-02-25 19:052022-04-02 06:03
Reportersandyj Assigned Toatrol  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionduplicate 
Product Version2.25.2 
Summary0029689: Summary field is lost when pressing back button after hitting an error when reporting an issue
Description

When reporting an issue, and if I have missed a mandatory field such as category or custom field and submit the issue, I get the Application error 11 and am instructed to press back to correct the issue. When I hit the back button all data is retained but the Summary field is empty. The same happens when I hit the security token timeout error.

Steps To Reproduce
  • Click Report Issue
  • Fill in all mandatory fields except Category or description
  • Click Submit Issue
  • After receiving the Application error #11 - a necessary field was empty Click the browser Back button.

Description and other data entered is retained but the summary field is empty.

TagsNo tags attached.

Relationships

Relationship GraphDependency Graph
duplicate of 0019650 new locally cached field content gets lost after error message about empty mandatory field 
related to 0028618 closeddregad Category empty but required does not prevent form submission on Firefox Windows and Safari 

Activities

atrol

atrol

2022-02-25 19:56

developer   ~0066306

Last edited: 2022-02-25 19:57

I get the Application error 11

I guess this is the same like 0028618 , so this should be fixed in 2.26.0

There could be more browsers that don't support the "required" HTML attribute and there could be more reasons to throw an application error.
So hitting the back button could still be needed.
This case is covered in duplicate 0019650
sandyj

sandyj

2022-02-27 03:29

reporter   ~0066312

Yes, as mentioned above, the same thing happens when hitting application error #2800 which would not be addressed in 2.26.0.

Not sure if this matches the scenario "any field Content that is in sequence BEFORE this reported mandatory field gets saved, but any field Content that is in sequence AFTER the empty field gets lost." as Summary is lost but Description is retained. Is description sequenced before Category and Summary after? But if the fix is to ensure every field Content is saved in the local cache then this should fix this issue.