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IDProjectCategoryView StatusLast Update
0032346Plugin - EmailReportingGeneralpublic2026-10-22 09:43
Reporterpiotrusx Assigned ToSL-Gundam  
PrioritynormalSeveritymajorReproducibilityalways
Status resolvedResolutionwon't fix 
Product Version0.10.1 
Summary0032346: Incorrect reply "from" field.
Description

I have definied the following fields for my project: "from_email" and "return_path_email".
I have configured the same, dedicated mailbox using the plugin for my project and I assigned that mailbox to my project.
Everything works ok, when I use a web interface. I can send, create a issue and receive notifications using dedicated e-mail address.
But when someone writes to system using dedicated e-mail address, Mantis puts this comment correctly but it sends notification to client not from the dedicated e-mail for the current project but from the default Mantis "from" e-mail.
Is there any option to fix it?
My plugin version is 0.11.0-DEV.

TagsNo tags attached.

Activities

SL-Gundam

SL-Gundam

2023-04-06 12:14

manager   ~0067605

I tried that a long time ago.
It only works when email sending is not part of a cronjob and when you have the correct project loaded up.
When using a cronjob for sending emails this does not work at all.
In EmailReporting we use project_override to select certain projects. Because MantisBT does not officially support using "from_email" and "return_path_email" this way, they probably did not include the usage of project_override in the sending of emails functionality.

Of course its possible to get this working but it would require changes in MantisBT to get it work reliably.

piotrusx

piotrusx

2023-04-07 02:13

reporter   ~0067606

Thank you for the explanation.

SL-Gundam

SL-Gundam

2026-10-22 09:43

manager   ~0071527

We feel the sending email address is not really important for the processing to notes.
Any configured mailbox will process to any projects.
It's only an issue for the party that receives the email notifications. If that is a generic MantisBT mailbox this should not be big issue as the project is mentioned in the subject line.

If MantisBT ever adds functionality to facilitate this we will reopen this subject. For now we are closing it.