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I am not able to reproduce this.
Does the error appear when you attach the file, or when you submit it to the server by clicking Add Note ?
To my knowledge, a status code of 0 is usually returned when some kind of network error occurs during AJAX execution (read: https://stackoverflow.com/questions/3825581/does-an-http-status-code-of-0-have-any-meaning). I don't think this is something I can really help you with, as it is caused by something specific to your environment, not by MantisBT code.
To troubleshoot, you can use your browser's developer tools, to identify the failing HTTP request, possibly get additional information about the error and then analyze why it's not working. |
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well, we've been using Mantis for at least 8 years now and this the first time this happens :-)
I will check dev tools asap! |
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OK this is weird; I was trying again with Dev Tools open...and now the file uploads without any problem. Although I'm sure I tried 3 times this morning. I didn't change anything, haven't reboot anything, but it's working again. Sorry to have you bothered.
Perhaps some more explanation if anyone with similar problem is searching or you wish to the debug:
The error showed on hovering the file after I clicked [i]Add note[/i]. Progressbar wasn't moving. I could add notes with text but no attachments. Browser wasn't frozen. What was in de console of the dev tools at that point, I guess I will never know.... |
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update: I was able to reproduce the error. When the file is open the moment you try to upload, this happens. |
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Thanks for the feedback.
I was able to reproduce the error. When the file is open the moment you try to upload, this happens.
I tried to reproduce this (i.e. open a test Excel sheet, save, leave it open and attach it to a new bugnote), but the file was uploaded successfully, so there must be additional considerations that makes it fail for you but not on my dev box (maybe environment-specific ? I tested on a W10 laptop with Mantis running on a WSL-based Ubuntu LAMP).
That being said, I agree that the way Dropzone.js was implemented needs improvement, particularly the box rendered when a file is uploaded - a clear visual clue that an error occurred would really help. Currently this has been hidden:
- the SPAN in the .dz-error-mark DIV is empty
- no specific CSS for .dz-error class
I'll try to fix that, PR will follow. |
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Does this help anything?
I'm on a W11 laptop using Edge. Mantis is running on a Windows Server 2022 with IIS 10, MySQL 8.0.36 en PHP 8.1.27 |
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I don't have an IIS for testing, but it's possible that it handles file locking differently than Apache.
Anyway I'm not interested in the actual error itself here, as I just want to improve the display when any kind of error occurs so I can emulate the behavior with a different error type (e.g. file too big or unauthorized file type).
Since you have a consistently reproducible case, you'll be able to test the upcoming patch when I publish it and we should be fine. |
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ok, will do! |
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@degrad, if my screenshot is not needed, could you delete please (noticed I can't do it myself).... |
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Attachment is gone |
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PR https://github.com/mantisbt/mantisbt/pull/2010 |
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@diedie your testing and feedback on the proposed patch will be welcome, as discussed |
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was on holiday, will test later this week! |
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This is what I get now. At least now it's clear there is something wrong now.
FYI: I upgraded to 2.62.2 first. I'm using Edge.
btw: I know it's off-topic but are you guys aware this site has become VERY slow lately? I do mean mantisbt.org entirely, not the product mantis itself on my server. |
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Thanks for the feedback. I will merge the PR now.
are you guys aware this site has become VERY slow lately? I do mean mantisbt.org entirely, not the product mantis itself on my server.
Yes, we've received reports for high CPU usage from our provider for the past few days.
It appears we have been under what looks like a DoS attack, server being hit by hundreds of thousands of requests per day from a couple of IP addresses. These have been banned earlier this morning - that should hopefully fix the problems, at least for now. |
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@degrad I had to revert those changes but I couldn't create new issues anymore.
After reverting it is working again, so I guess it has nothing to do with upgrading to 2.62.2 |
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I couldn't create new issues anymore.
Everything works fine as far as I can tell, I'm able to submit new issues with and without attachments, both on my dev box and on this tracker.
Additional, debugging information is needed to help understanding the problem. Please follow these steps:
- temporarily configure your system as follows:
$g_show_detailed_errors = ON;
WARNING - SECURITY RISK: the 'show_detailed_errors' config can cause MantisBT to display sensitive information about your system. We recommend to restrict its activation to a Test environment, only for as long as necessary.
- Reproduce the error
If the output does not help you resolving the issue and you need further assistance,
- save the output of the error screen, preferably as an HTML page (not a screenshot !)
- be careful to remove/mask any confidential information if needed
- upload the results here
- provide detailed step-by-step instructions to reproduce the error
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Hits immediately when clicking "Report issue" on the left side. Let me know if you need extra information
nieuw 1.txt (24,675 bytes)
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<div class="nav-recent hidden-xs">Recent bekeken: <a href="/mantis/view.php?id=8033" title="[opgelost] Update_acceptance_production Q1 2024" class="resolved">0008033</a>, <a href="/mantis/view.php?id=8264" title="[opgelost] Rapport prognoses" class="resolved">0008264</a>, <a href="/mantis/view.php?id=8292" title="[toegewezen] POS lay-out: lettergrootte kunnen instellen">0008292</a>, <a href="/mantis/view.php?id=6333" title="[afgesloten] Loylaty wordt niet verrekend." class="resolved">0006333</a>, <a href="/mantis/view.php?id=8290" title="[afgesloten] promo niet in rekening gebracht (?)" class="resolved">0008290</a></div><div id="nav-search" class="nav-search"><form class="form-search" method="post" action="/mantis/jump_to_bug.php"><span class="input-icon"><input type="text" name="bug_id" autocomplete="off" class="nav-search-input" placeholder="Meldingsnr." spellcheck="false" data-ms-editor="true"><i class="fa fa-search ace-icon nav-search-icon"></i></span></form></div>
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<p class="bold">INTERNAL APPLICATION ERROR</p>
<p>Undefined constant "CATEGORY_STATUS_DISABLED"</p>
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<li>Full path:
<span class="code">
C:\inetpub\wwwroot\mantis\core\error_api.php </span>
</li>
<li>Line number:
<span class="code">92</span>
</li>
</ul>
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<tr>
<td>0</td>
<td>C:\inetpub\wwwroot\mantis\bug_report_page.php</td>
<td>283</td>
<td>-</td>
<td>-</td>
<td>print_category_option_list</td>
<td>-</td>
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This constant CATEGORY_STATUS_DISABLED was added as part of fixing 0031017, which is targeted at 2.27.0 release (master branch).
Since you mentioned using 2.26.2, then maybe something went wrong when you applied the patch in PR https://github.com/mantisbt/mantisbt/pull/2010 (which is also targeted at 2.27.0), or when you reverted the change.
In other words, the error you're seeing is IMO not related / caused by this patch. |
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I just checked and the patch (https://github.com/mantisbt/mantisbt/pull/2010.patch) applies cleanly on top of release-2.26.2 tag. |
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I did a compare of core/print_api.php between the version I got with 2.62.2 and the one I downloaded from github you published, I see more changes than the diff here gives (wich is logical I guess as you started from 2.27.0).
I guess this is (one of) the hickups I struggle with using 2.62.2: |
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Ah yes of course if you replaced individual (whole) files from the PR instead of applying changes as a patch, you are bound to face issues.
I suggest you reinstall the 2.26.2 from the release tarball, then apply only the changes from the patch.
In any case I believe the problems you're facing are a consequence of how you updated your system, and not caused by the patch itself so I'll resolve this ticket. |
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Thanks, I guess I was a bit too enthusiastic :-)
I made sure I had the original files form 2.62.2 and applied the change specific from https://github.com/mantisbt/mantisbt/pull/2010 en this seems to be working now. Still got the warning when trying to upload an open file but I can still create new issues. |
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this seems to be working now
Thanks for the feedback, glad to read you sorted it out.
Still got the warning when trying to upload an open file
As mentioned before, this is outside of MantisBT control and there is unfortunately nothing we can do about it.
But at least users now get a proper and visible warning ! |
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yes, just wanted to point out this is resolved as intended now, not to pick up the old comment again ;-) |
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